Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Faith Unrau

Spirit Lake,IA

Summary

Goal-driven professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Client Relationship Consultant

U.S. Bank
03.2023 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Educated customers on features and benefits of banking products and services.
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
  • Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Educated customers on online banking and mobile banking applications.
  • Cross-sold credit cards, loans and other bank products.

Waitress

Captains Getaway
05.2021 - 02.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Administrative Assistant

Bridges Bay Resort Okoboji
01.2022 - 05.2022
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Input customer data into reservation software and made immediate updates to reflect room changes.

Resident Assistant

Brown Deer Place
08.2020 - 01.2021
  • Maintained clean and well-organized environment for client happiness and safety.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
  • Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support.
  • Engaged client in physical and mental activities to sustain quality of life.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Assisted with resolving resident conflicts and disputes.
  • Maintained a clean, organized living space for each resident, fostering a comfortable and welcoming atmosphere.

Waitress

The Barefoot Bar
05.2019 - 08.2020
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.

Dietary Aide

Community Memorial Health Center
04.2016 - 04.2019
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Adhered to administrative departmental policies and procedures regarding safety, health and confidentiality.
  • Set tables before patients arrived to maintain meal plan productivity.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.

Education

MBA - Healthcare Administration

University of South Dakota
Vermillion, SD
05.2025

Health And Human Physiology: Health Studies BA -

University of Iowa
Iowa City, IA
05.2022

High School Diploma -

Hartley-Melvin-Sanborn High School
05.2019

No Degree -

Northwest Iowa Community College
Sheldon, IA
2019

Skills

  • Customer Service
  • Products and Services Knowledge
  • Cross-selling expertise
  • Developing customer relationships
  • Team Collaboration
  • Meeting Sales Goals
  • Experience management

Certification

  • Previous Certified Nursing Assistant

Timeline

Client Relationship Consultant

U.S. Bank
03.2023 - Current

Administrative Assistant

Bridges Bay Resort Okoboji
01.2022 - 05.2022

Waitress

Captains Getaway
05.2021 - 02.2023

Resident Assistant

Brown Deer Place
08.2020 - 01.2021

Waitress

The Barefoot Bar
05.2019 - 08.2020

Dietary Aide

Community Memorial Health Center
04.2016 - 04.2019

MBA - Healthcare Administration

University of South Dakota

Health And Human Physiology: Health Studies BA -

University of Iowa

High School Diploma -

Hartley-Melvin-Sanborn High School

No Degree -

Northwest Iowa Community College

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Faith Unrau