Fumiko Motozawa-Giordano
200 E Main St., Johnstown,NY
Summary
Proficient in time management, data entry, and customer service, with a strong focus on enhancing office efficiency. Demonstrated ability to communicate effectively, adapt to changing environments, and solve problems efficiently. Consistently contributes to improved operational workflows and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Office Assistant 1 (Stores/Mail)
NYS Office of Temporary and Disability Assistant
Albany, NY
01.2025 - Current
- Manage mail distribution from Mail Room, ensuring accurate sorting of all items.
- Scan and archive documents, enhancing recipient records and accessing information from the SSP computer system
- Create work items by categorizing documents and forms for departmental processing.
- Emailed, mailed, and faxed Benefit Verification letters to recipients efficiently.
Lead Customer Service Representative
New Process Cleaners and Laundromat
Amsterdam, NY
10.2021 - 04.2024
- Resolved customer inquiries efficiently using point-of-sale systems and software.
- Organized, created, and provided sales documentation for efficient processing.
- Maintained accurate physical and digital records to ensure data integrity.
- Managed order processing, scheduling, receiving, and payment transactions.
Restaurant Hostess
308 Prime/Holiday Inn
Johnstown, NY
08.2017 - 04.2021
- Optimized guest interactions through welcoming arrivals and coordinating reservations.
- Coordinated with staff to ensure timely seating and enhance table turnover efficiency.
Online Auction Listing Creator
Silver Sangyo
Osaka, Japan
04.2003 - 08.2005
- Developed and maintained online auction listings for diverse range of products, ensuring accuracy, completeness, and appeal to potential buyers.
- Created, illustrated, and delivered weekly email newsletter.
- Cooperated with team to craft and implement promotional strategies, featuring limited time offers and bundle deals, amplifying auction visibility and sales.
- Reviewed current online auction platform policies and guidelines to maintain compliance and uphold best practices.
Education
Associate of Science - Business Administration
Fulton Montgomery Community College
Johnstown, NY01.2017
Bachelor of Arts - English and American Literature
Osaka Ohtani University
Osaka, Japan01.1996
Timeline
Office Assistant 1 (Stores/Mail)
NYS Office of Temporary and Disability Assistant
01.2025 - Current
Lead Customer Service Representative
New Process Cleaners and Laundromat
10.2021 - 04.2024
Restaurant Hostess
308 Prime/Holiday Inn
08.2017 - 04.2021
Online Auction Listing Creator
Silver Sangyo
04.2003 - 08.2005
Associate of Science - Business Administration
Fulton Montgomery Community College
Bachelor of Arts - English and American Literature
Osaka Ohtani University
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