Fumin Jim
Jacksonville,FL
Summary
Detail-oriented Fraud Analyst specializing in data analysis and investigation of fraudulent activities. Expertise in regulatory compliance, timely SAR filing, and streamlining reporting processes to enhance operational efficiency and risk management. Skilled in analyzing complex financial transactions to improve case management effectiveness while ensuring compliance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fraud Operation Analyst
Citi Group
Jacksonville, FL
02.2024 - Current
- Analyzed account behaviors to identify fraudulent activities and mitigate risks effectively.
- Conducted investigations into suspicious financial activity, ensuring timely filing of SARs for regulatory compliance.
- Reviewed SAR documentation for compliance with audit and regulatory standards, mitigating risk of non-compliance.
- Collaborated across teams to streamline workflows, enhancing efficiency of SAR reporting processes.
- Trained junior staff on best practices for SAR review processes, minimizing errors.
- Maintained knowledge of BSA and USA PATRIOT Act requirements for accurate reporting.
- Identified operational inefficiencies through data analysis, proposing actionable improvements.
- Monitored adherence to internal policies while addressing performance-related concerns.
AML KYC Operations Associate Analyst (Specialty Unit – VIP and Elite)
Citi Group
Jacksonville, FL
05.2022 - 02.2024
- Loan to SIU October 2023 – February 2024 (Approver)
- Loan for CFRT March 2023 – October 2023 (Submitter)
- Conducted SARS investigations (Level 1 and Level 2 CFRT), compiling evidence for identified suspicious activities.
- Analyzed complex financial transactions and account activities to identify and report suspicious behavior.
- Ensured timely and accurate SAR filing, supporting compliance and mitigating risks for the organization.
Credit Services (Customer Service Escalation Specialist C05)
Citi Group
Jacksonville, FL
09.2020 - 04.2022
- Respond to Supervisor-escalation calls for credit card products, assist customers with specific service requests and concerns.
- Acknowledged card member situations and needs. Gathered information and led clients through diagnostic procedures to determine sources of errors.
- Effectively achieve productivity and metric levels with high quality service.
- Achieved significant reduction in AHT from high 600s to high 400s.
- Lowered team AHT through targeted one-on-one coaching sessions.
- Acted as Team Focal for AHT, providing actionable recommendations to reduce AHT.
- Provided feedback on daily, weekly, and MTD metrics such as AHT, NPS, Procedures, and Compliance.
- TSP Migration Tellers to CS Class.
- Report directly to Trainers and other managers on progress and feedback of the class.
- Manage the use of AWS.
- Aid and facilitate advocates for information, documentations, and corrective actions implementation of transaction services issues.
- Received specialized training to become a Specialty Agent focused on unique client needs.
- Knowledge in solving issues for: CRT/General, E-service, Billing Dispute, Elite/VIP, ThankYou members.
Credit Services (Customer Service specialist C04)
Citi Group
Jacksonville, FL
01.2018 - 09.2020
- Respond to inbound calls for credit card products, assist customers with specific service requests and concerns.
- Acknowledge the Card member situation and needs. Gather information and lead clients through diagnostic procedures to determine source of errors, provide superior service and timely resolution for complex issues.
- Achieved productivity and metric levels while delivering high-quality service.
- Becoming top 10% on PPEC for Dec 2018, Jan 2019, March 2019 and Top 10% for NPS Feb 2019 and Mar 2019.
- Led team training initiatives, ensuring all teammates remained current in training and compliance.
- Collaborated with management and staff at multiple levels, providing feedback and mentorship while sharing information with peers and managers.
Education
Bachelor of Science - Accounting
Universidad Rafael Belloso Chacin
Maracaibo, Venezuela01-2005
Skills
- Fraud detection
- Regulatory compliance
- Financial investigations
- Fraud prevention training
- Activity reporting
- Operational efficiency
- Microsoft Excel and Office Suite
- Analytical skills
- Complex issue resolution
- Task prioritization
- Client relationship management
- Team collaboration
- Effective communication
- Problem solving and adaptability
- Detail-oriented reporting
Certification
Google Data Analytics Professional Certification, In Progress
Languages
Spanish
Native/ Bilingual
Timeline
Fraud Operation Analyst
Citi Group
02.2024 - Current
AML KYC Operations Associate Analyst (Specialty Unit – VIP and Elite)
Citi Group
05.2022 - 02.2024
Credit Services (Customer Service Escalation Specialist C05)
Citi Group
09.2020 - 04.2022
Credit Services (Customer Service specialist C04)
Citi Group
01.2018 - 09.2020
Bachelor of Science - Accounting
Universidad Rafael Belloso Chacin