FUNBI IWAJOMO
Upper Darby,PA
Summary
Professional Scrum Master (PSM 1) Customer Relationship Management Microsoft Office Package PROFESSIONAL SUMMARY Certified Scrum Master well-versed in building positive relationships with customers and other stakeholders. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Passionate for driving the adoption of agile values, principles, and practices by motivating, organizing, and leading global scrum teams on complex projects. Specialize in leveraging a blend of agile methods with business initiatives to deliver quantifiable results that are sustainable.
Overview
18
18
years of professional experience
Work History
Lead
Wells-Fargo, Scrum
Philadelphia, PA
10.2019 - Current
- 2 sub teams, 12+ persons, delivered on time & on budget, improved efficiency by 25%
- Waterfall and Agile processes used in project
- Proactively collaborate with other Scrum Masters and Agile Coaches across organization
- Facilitate daily stand-up meetings, reviews, retrospectives, release planning, demos, and other scrum-related meetings with scrum team and stakeholders
- Guide and coach both Scrum Team and Development team on self-organizing to fill in intentional gaps left in Agile/Scrum frameworks
- Responsible for understanding all user expectations, processes, and inputs/outputs necessary to develop specific functionality/outcome
- Communicate team overall progress by tracking burn down/burn up metrics, velocity, and productivity.
Scrum Master
Rite Aid
Upper Darby, PA
09.2017 - 09.2019
- Decreased carryover work by 25% through implementation of program-wide Jira reports and dashboards
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives
- Led sprint reviews, daily scrums, and planning meetings to realize full team engagement
- Managed product backlog and supported Scrum framework for monthly sprint releases
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress
- Worked effectively with multiple Scrum teams both internally and offshore
- Managed and motivated project teams to promote collaboration and keep members on-task and productive.
Project Coordinator
Melmark Inc
Philadelphia, PA
09.2015 - 08.2017
- Evaluated business requirements, leveraging information to forecast costs relating to hardware, software, and consulting
- Defined data requirements and gather and validate information, applying judgment and statistical tests
- Collaborated with senior managers and decision-makers to identify and solve variety of problems and to clarify management objectives
- Analyzed business needs to determine technical requirements and identified impacted areas/systems/processes and evaluates alternative solutions
- Partnered with business to develop understanding of business processes, assess end-user needs, and evaluate suggested projects
- Provided ongoing system support, made decisions related to products and issues, and escalated issues as needed.
Customer Relationship Manager
Melmark Inc
Philadelphia, PA
10.2012 - 10.2015
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
- Oversaw productivity streams for ongoing and special projects
- Organized and maintained project team SharePoint site, ensuring required documentation are posted for team member access
- Managed changes and ensure effective communication among project team members
- Provided administrative and/or process support for contract administration, customer service, and order history
- Provided coworkers, volunteers, and vendors with excellent customer service responding to requests in timely manner and adhering to deadlines as appropriate.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Managed department call volume of [55] calls per day and coordinated department schedules to maximize coverage during peak hours.
Customer Service Representative
MTN Telecommunication Nigeria
Lagos, Lagos Nigeria
02.2002 - 06.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
National Diploma - Banking and Finance
Osun State College of Technology
Nigeria12.2001
Skills
- SDLC
- JIRA/Confluence
- Release Planning
- Persuasive Speaking Skills
- Empathy and Patience
- Clear Communication Skills
- Technology Implementation
- Training Methodologies
- Acceptance Criteria
- Adaptability
- Sprint Planning
- Status Updates
- Active Listening
- Time Management
- Organizational Structure
- Business Presentations
- Excellent Customer Service
- Risk Management
- Critical Thinking
- Kanban/Scrum/Lean
- Continuous Deployment
Languages
English
Native or Bilingual
yoruba
Native or Bilingual
Timeline
Lead
Wells-Fargo, Scrum
10.2019 - Current
Scrum Master
Rite Aid
09.2017 - 09.2019
Project Coordinator
Melmark Inc
09.2015 - 08.2017
Customer Relationship Manager
Melmark Inc
10.2012 - 10.2015
Customer Service Representative
MTN Telecommunication Nigeria
02.2002 - 06.2010
National Diploma - Banking and Finance
Osun State College of Technology
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