Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Funda Buyuknisan

Lake Worth,FL

Summary

Dependable Bookstore Assistant bringing demonstrated strengths in retail merchandising, restocking, and cashiering. Manages inventory with forward-thinking approach and excellent promotional skills. Highly efficient and organized to prioritize tasks and balance customer and business demands.

Resourceful Shift Supervisor Trainee known for high productivity and efficient task completion. Possess specialized skills in team leadership, inventory management, and customer service enhancement. Excel in communication, problem-solving, and adaptability, ensuring smooth operations and positive team dynamics.

Overview

35
35
years of professional experience

Work History

Shift Supervisor Trainee

CVS Pharmacy
Franklinton , LA
10.2023 - 04.2025
  • Supervised daily operations to ensure compliance with company policies.
  • Trained staff on customer service techniques and product knowledge.
  • Managed inventory levels and organized stock for optimal accessibility.
  • Assisted in scheduling shifts to maintain adequate staffing levels.
  • Conducted regular safety inspections to uphold workplace standards.
  • Implemented loss prevention strategies to minimize theft risks.
  • Resolved customer complaints promptly to enhance satisfaction levels.
  • Ensured adherence to company policies and procedures regarding safety, security, sanitation, attendance.
  • Performed necessary administrative duties such as filing paperwork or ordering supplies.
  • Developed training plans for team members in order to enhance their skillset.
  • Identified opportunities for cost savings throughout the store operations.
  • Organized promotional activities within the store including displays and signage.
  • Maintained accurate records of employee timecards and payroll information.
  • Maintained a neat, organized and clean workspace for employees.
  • Assisted with scheduling shifts and assigning tasks to team members.
  • Complied with company policies, objectives and communication goals.
  • Set up and adjusted machines and equipment to produce pre-determined results.

Bookstore Assistant

Paradies Lagardere
West Palm Beach, FL
06.2020 - 04.2021
  • Assisted customers in finding and selecting books based on their needs.
  • Organized bookshelves by subject matter and author name.
  • Processed cash payments for book purchases using a point-of-sale system.
  • Created displays to promote new releases or seasonal items.
  • Checked incoming shipments against purchase orders to verify accuracy of order fulfillment.
  • Filed catalogs and other promotional materials into appropriate sections of the store.
  • Stocked shelves with newly arrived merchandise according to company guidelines.
  • Operated office equipment such as computers, printers, scanners, photocopiers.
  • Greeted customers upon entering the store and provided assistance when needed.
  • Sorted returned books according to publisher codes and placed them back on shelves.
  • Ensured that all areas of the store were neat and tidy at all times.

Delivery Driver

Askim Enterprises
Wellington, FL
12.2012 - 05.2020
  • Received daily delivery instructions and route assignments from dispatch.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.

Customer Relationship Manager

Mercedes-Benz of Turkey
Ada, Turkey
05.1998 - 03.2012
  • Developed and implemented customer loyalty programs to increase customer satisfaction.
  • Created and managed customer relationship management databases.
  • Provided technical support for customers when needed.
  • Generated reports on customer feedback and identified areas of improvement.
  • Resolved customer complaints in a timely manner.
  • Developed strategies to improve customer service processes.
  • Analyzed customer data to identify potential problems or areas of improvement.
  • Ensured compliance with relevant regulations, laws, and policies related to customer relationships.
  • Maintained accurate records of all interactions with customers.
  • Collaborated with other departments to ensure successful implementation of projects.
  • Coordinated training sessions for staff members on customer service best practices.
  • Cultivated strong relationships with customers by providing personalized attention.
  • Responded promptly to emails, phone calls, and other forms of communication from customers.
  • Created surveys to gather feedback from customers about their experiences.

Sales Associate

Lotus School Supplies
Adana, Turkey
01.1990 - 04.1998
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Handled customer complaints in a professional manner.

Education

Some College (No Degree) - Foreign Trade

Anadolu University
Turkey
09.1998

Skills

  • Book Signing Events
  • Sales Processing
  • Loyalty Program Promotion
  • Special Order Management
  • Schedule Management
  • Customer Relations
  • Team Building
  • Training and Mentoring
  • Service Level Agreements
  • Customer Service
  • CRM Software
  • Data Analytics
  • Decision-Making
  • Business Operations
  • Customer Surveys
  • Customer Relationship Management
  • Customer service
  • Inventory management
  • Safety inspections
  • Visual merchandising
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Time management
  • Relationship building
  • Incident reporting
  • Policy enforcement
  • Sales monitoring
  • Supply ordering
  • Processes and procedures
  • Inventory oversight
  • Industrial hygiene
  • Decision-making
  • Analytical thinking
  • Quality control
  • Attention to detail
  • Inventory control
  • Goal oriented
  • Coordinating daily operations
  • Lean manufacturing
  • Communication skills

Languages

Turkish
Professional

Timeline

Shift Supervisor Trainee

CVS Pharmacy
10.2023 - 04.2025

Bookstore Assistant

Paradies Lagardere
06.2020 - 04.2021

Delivery Driver

Askim Enterprises
12.2012 - 05.2020

Customer Relationship Manager

Mercedes-Benz of Turkey
05.1998 - 03.2012

Sales Associate

Lotus School Supplies
01.1990 - 04.1998

Some College (No Degree) - Foreign Trade

Anadolu University

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