FUNDA SHUKU
Irvine,CA
Summary
California State University, Northridge, Northridge, CA
Bachelor of Arts in Political Science, Pre-Law, May 2026
Dean's List
Santa Monica College, Santa Monica, CA
Associate Degree, May 2022
Dean’s List
Monroe Community College, Rochester, NY
Associate of Arts, May 2011
Overview
17
17
years of professional experience
Work History
Retail Operations Manager
BAD HABIT JEWELS
Rochester, NY
11.2021 - Current
- Direct retail operations, including inventory management, purchasing, vendor coordination, and payroll oversight
- Build and maintain long-term client relationships, generating repeat business and referrals
- Analyze product trends and customer behavior to inform merchandising and sales strategy
- Resolve escalated customer concerns efficiently, maintaining customer satisfaction and brand loyalty
- Implement process improvements to increase operational efficiency and reduce costs
Hospitality Property Manager
AAD GRAND LLC
Los Angeles, CA
11.2016 - 11.2021
- Managed all aspects of short-term rental operations, achieving Superhost status for 5 consecutive years.
- Maintained 5-star guest experiences through personalized service and timely support.
- Oversaw vendor coordination, scheduling, and listing optimization for maximum occupancy.
Apparel Production Specialist
Independent Contracts
Los Angeles, CA
02.2013 - 11.2016
- Created production-ready patterns for boutique fashion labels and independent designers.
- Collaborated on fittings and revisions, ensuring both fit quality and design integrity.
- Delivered results under tight timelines across multiple client projects.
Client Services Representative
Healthcare Service Contractor – Government Client
Irvine, CA
05.2012 - 02.2013
- Assisted clients with selecting healthcare plans tailored to their needs.
- Provided education on coverage options and helped clients transition to more beneficial plans.
- Handled sensitive documentation in compliance with HIPAA and confidentiality protocols.
Retail Sales Supervisor
Lord & Taylor
Rochester, NY
03.2009 - 11.2011
- Supervised sales teams and managed day-to-day retail floor operations.
- Led employee training, scheduling, and performance coaching to boost productivity.
- Maintained strong visual merchandising standards and resolved customer complaints.
Skills
- Legal & Analytical Skills
- Critical thinking and problem-solving
- Legal research and analytical writing
- Issue spotting and policy analysis
- Reading and interpreting complex written materials
- Familiarity with legal terminology and government processes
- Operations management (property and hospitality settings)
- Case/resource coordination and community support
Professional & Organizational Skills
- Attention to detail and document accuracy
- Time management and multitasking in fast-paced environments
- Microsoft Office (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Slides)
- Salesforce, HubSpot, Zendesk, DocuSign
- ADP Payroll Systems, Shopify, POS systems
- Trello (project management)
Technical & Business Tools
INTERNSHIP
Legislative Affairs Intern
Valley Industry & Commerce Association (VICA) — Los Angeles, CA
Jan 2026 – May 2026
- Assisted with monitoring and analyzing local and state legislation affecting business and economic policy
- Prepared policy briefs, bill summaries, and legislative updates for internal and external stakeholders
- Supported advocacy efforts and communication with government offices and industry partners
- Attended hearings, meetings, and briefings on behalf of the organization
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Turkish
Native or Bilingual
German
Full Professional
Timeline
Retail Operations Manager
BAD HABIT JEWELS
11.2021 - Current
Hospitality Property Manager
AAD GRAND LLC
11.2016 - 11.2021
Apparel Production Specialist
Independent Contracts
02.2013 - 11.2016
Client Services Representative
Healthcare Service Contractor – Government Client
05.2012 - 02.2013
Retail Sales Supervisor
Lord & Taylor
03.2009 - 11.2011