Fungai Chigundeni
McKinney,TX
Summary
Personable Technical writer with Office Administration experience for 1 year. Good at prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Administrator
Allhands Care Nursing Agency (Limited)- Luton United Kingdom
08.2022 - 06.2023
- Created Google Docs platform that enabled real time updating and editing of staffing schedules which eliminated problem of non- allocations and reduced problem of double allocations by about 90%
- Edited Employment Application Form as well as Reference Request Form using Grammarly and also uploaded them on company website which made it easier and more accessible and saw a 30% rise in applications in 6 weeks of these changes
- Conducted comprehensive market research to determine viability of domiciliary care, a home healthcare model for management implementation
- Drafted and edited bulletins and all information updates to employees
- Planned and organized staff deployments to respective worksites
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
Sales and Business Development Manager (Lubricants)
AURA & YASHTECH (ZIMBABWE) PVT LTD-Harare
08.2018 - 07.2022
- Introduced new brand of Lubricants (SCOPE Lubricants) to the market and gained market share of 6.5% in first 12 months in a highly competitive market
- Drafted 3-year marketing plan and budget, drafted sales projection for same period and organized resource needs to implement plan
- Drafted sales policy document which became guideline on standard sales process which eliminated inconsistencies and reduced confusion in sales process
- Drafted credit policy document which outlined terms of credit and how they could be determined which in turn reduced bad and doubtful debts by about 40% in 2018
- Conducted customer satisfaction surveys as well as product performance surveys which in revision of marketing strategies to address noted areas of weakness
- Led and coordinated sales team to maximize sales revenue by formulating sales targets and providing guidelines and support for sales target achievement
- Designed brochures, flyers and material used in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed social media pages for SCOPE Lubricants brand in Zimbabwe which included Facebook, Twitter and Instagram which contributed about 1/3 of sales volume
- Monitored market trends and competitor activities to identify areas of potential opportunity.
Site Manager
Redan Petroleum -Puma Energy Zimbabwe-Harare
03.2012 - 07.2018
- Reviewed daily sales volumes and revenue to compile sales and stock reports
- Managed team of 16 employees comprising of fuel attendants, supervisors, office administrator and kitchen staff
- Maintained records and logs of work performed and materials and equipment used.
- Conducted Trade Area analyses in order to determine competitor action and position, which aided decision making
- Handled fuel deliveries and fuel orders as per site needs and monitoring fuel variances to minimize losses.
- Compiled sales forecasts documents used by national head-office for planning purposes
- Drafted and continuously improved and edited the Site manual for emergency preparedness and SHEQ standards and requirements at site level
- Performed Account Management activities for the site which included sales accounts , cash and bank reconciliations.
Education
Master's in Strategic Management and Corporate Governance - Business Strategy And Leadership
Midlands State University
11.2013
Bachelor's in Business Management ( Marketing Major) -
Midlands State University
11.2009
Skills
- Technical document writing
- Financial report writing
- Presentation skills
- Project management
- Meeting coordination
- File Maintenance
Certification
- Technical Writer Certification, Technical Writer HQ (USA), 09/01/24
- PRINCE 2 (Practitioner), Axelos (UK), 08/01/21
Timeline
Office Administrator
Allhands Care Nursing Agency (Limited)- Luton United Kingdom
08.2022 - 06.2023
Sales and Business Development Manager (Lubricants)
AURA & YASHTECH (ZIMBABWE) PVT LTD-Harare
08.2018 - 07.2022
Site Manager
Redan Petroleum -Puma Energy Zimbabwe-Harare
03.2012 - 07.2018
Master's in Strategic Management and Corporate Governance - Business Strategy And Leadership
Midlands State University
Bachelor's in Business Management ( Marketing Major) -
Midlands State University
- Technical Writer Certification, Technical Writer HQ (USA), 09/01/24
- PRINCE 2 (Practitioner), Axelos (UK), 08/01/21
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