Summary
Overview
Work History
Education
Skills
Timeline
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FUNGISO HOKO

Portland,Oregon

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

TELONE PRIVATE LIMITED
12.2020 - 04.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

Econet Wireless
08.2018 - 10.2020
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

No Degree - Quality Management Systems

Standards Association For Zimbabwe
Harare, Zimbabwe
02.2023

Associate of Science - Telecommunications

Telone Centre For Learning
Harare, Zimbabwe
08.2017

Skills

  • Call Management
  • Report Generation
  • Consultative Sales
  • Product Knowledge
  • Data Entry
  • Information Security
  • Complaint Resolution
  • Product Sales

Timeline

Customer Service Representative

TELONE PRIVATE LIMITED
12.2020 - 04.2023

Customer Service Representative

Econet Wireless
08.2018 - 10.2020

No Degree - Quality Management Systems

Standards Association For Zimbabwe

Associate of Science - Telecommunications

Telone Centre For Learning

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FUNGISO HOKO