FUNGISO HOKO
Portland,Oregon
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
TELONE PRIVATE LIMITED
12.2020 - 04.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Econet Wireless
08.2018 - 10.2020
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
No Degree - Quality Management Systems
Standards Association For Zimbabwe
Harare, Zimbabwe02.2023
Associate of Science - Telecommunications
Telone Centre For Learning
Harare, Zimbabwe08.2017
Skills
- Call Management
- Report Generation
- Consultative Sales
- Product Knowledge
- Data Entry
- Information Security
- Complaint Resolution
- Product Sales
Timeline
Customer Service Representative
TELONE PRIVATE LIMITED
12.2020 - 04.2023
Customer Service Representative
Econet Wireless
08.2018 - 10.2020
No Degree - Quality Management Systems
Standards Association For Zimbabwe
Associate of Science - Telecommunications
Telone Centre For Learning
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