Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Funmi Ajayi

Kent,WA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

24
24
years of professional experience
1
1
Certification

Work History

VICE PRESIDENT, BRANCH MANAGER

UNION BANK / US BANK
KIRKLAND, WASHINGTON
09.2019 - 02.2024
  • Acquire, supervise, and build a motivated sales and service team
  • Facilitate and lead training to boost team performance and branch profitability
  • Lead regular meetings and coaching sessions with employees
  • Conduct annual performance appraisals to discover team members’ strengths and weaknesses, develop coaching plans to maximize staff efficiency, productivity, morale, and retention
  • Process loan requests to align with lending regulations, solicit new deposit accounts by educating customers on products and services to best meet their financial needs
  • Key Accomplishments:
  • Strive to deliver the best customer experience possible, increased sales by 75%, and customer experience to 100%
  • Cultivate positive relationships with new and existing customers and small businesses to drive growth
  • Forge partnerships within the bank and community
  • Assist in coaching other managers
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.

BRANCH MANAGER

KEY BANK
NEWCASTLE, WASHINGTON
06.2017 - 09.2019
  • Orchestrated and led daily branch operations, ensuring the efficient operations, productivity, and performance of the branch and its staff
  • Key Accomplishments:
  • Led talent acquisition activities by interviewing prospective candidates, selecting and hiring new team members
  • Consistently received the quarterly Red Key Award for delivering exemplary sales, services, and risk management
  • Led and coached the team to achieve the first quartile and customer SAT.

AVP, RELATIONSHIP MANAGER

BANK OF AMERICA
RENTON, WASHINGTON
02.2010 - 03.2017
  • Developed new business with consumer and small business accounts, building long-term customer rapport with new and existing clients
  • Identified and resolved complex service issues to ensure 100% customer satisfaction
  • Key Accomplishments:
  • Consistently ranked in the top 1% of the company among Relationship Managers
  • Applied a consultative approach to consistently achieve or surpass retention and growth of profitable client relationships through the sales of deposit, loan, and investment products.

AVP, MORTGAGE LOAN OFFICER

Bank of America
, WASHINGTON
06.2005 - 11.2010
  • Managed a pipeline of 60+ loans
  • Maintained comprehensive knowledge of applicable guidelines and regulations to ensure loans were compliant
  • Analyzed complex financial data and provided financial options to customers, striving for 100% client satisfaction
  • Engaged in an extensive analysis of consumer credit profiles.
  • Reviewed loan files and updated to match current standards.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.

AVP, SENIOR PERSONAL BANKER

BANK OF AMERICA
Maple Valley, WA
05.2000 - 01.2005
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Promoted financial products by maintaining excellent service offering knowledge.

Education

Master of Business Administration - Finance

University of Illinois
Urbana-Champaign, IL

Bachelor of Science - Business Administration

Central Washington University

Skills

  • Team Leadership
  • Employee Engagement
  • Negotiation Skills
  • Problem Solving / Conflict Resolution
  • Data Analysis
  • Excellent Communication Skills
  • Succession Planning
  • Talent Acquisition
  • Onboarding & Terminations
  • Regulatory Compliance
  • Human Resources Leadership
  • Tenacious Work Ethic
  • Training and Staff Development
  • Employee Retention
  • Performance Management
  • Organization/Time Management
  • Excellent Interpersonal Skills
  • Informed Decision Making
  • TRANSFERABLE SKILLS
  • Screen, interview, select, and provide onboarding, training, and development for new employees
  • Supervise and facilitate training programs to build a team of top-performing staff focused on prominent levels of service, procedural and regulatory compliance, productivity, and performance
  • Coach and mentor staff on the interpretation and application of company policies and procedures
  • Serve as an employee advocate to ensure business objectives are achieved
  • Foster an environment of cultural sensitivity, contributing to a work environment where diversity is welcomed and supported
  • Interface with individuals across all organizational levels to build consensus and quickly resolve operating issues
  • Develop and implement new procedures that significantly improve processes
  • Support the mission, values, and standards of an organization

Certification

Human Resource Management Certification-University of Minnesota - 2022

Timeline

VICE PRESIDENT, BRANCH MANAGER

UNION BANK / US BANK
09.2019 - 02.2024

BRANCH MANAGER

KEY BANK
06.2017 - 09.2019

AVP, RELATIONSHIP MANAGER

BANK OF AMERICA
02.2010 - 03.2017

AVP, MORTGAGE LOAN OFFICER

Bank of America
06.2005 - 11.2010

AVP, SENIOR PERSONAL BANKER

BANK OF AMERICA
05.2000 - 01.2005

Master of Business Administration - Finance

University of Illinois

Bachelor of Science - Business Administration

Central Washington University

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Funmi Ajayi