Administrator - Business Operations
Odontoville Dental Clinics
Lagos, Lagos, Nigeria
01.2014 - 08.2020
- Recruited, hired, mentored, and trained more than 20 staff on business procedures, policies, duties, and customer care methods.
- Designed customer service ethics and policies with 80% increase in customer satisfaction.
- Designed and implemented 10-page-in-house staff work policy with 40% decrease in redundancy.
- Spearheaded weekly 20-member team confab to review organization's mission statement and revenue growth.
- Negotiated with various healthcare insurance companies on acceptable clinic charges.
- Streamlined fragmented operational procedures by developing workable standard operating procedures and suite of organizational policies.
