Funmilayo O. AKINOSUN
Louisville,KY
Summary
Looking for a good growing organization where I can gain opportunities for personal growth, development, and build a career while using my gained skills, abilities, and experience to contribute to the growth of the organization.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Order Fulfilment Specialist
Universal woods/UW Solutions
Louisville, KY
2022.06 - Current
- Entering and processing customers’ orders, releasing the order for picking and packing, and specialized in international shipments.
- Verified accuracy of shipping information prior to processing orders.
- Confirmed items picked for orders by keying codes into system.
- Issued supplies, materials and products to team members based on information from requisitions.
- Generated reports on order status, sales figures, and other metrics.
- Coordinated with suppliers to ensure timely delivery of products to customers.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Resolved customer inquiries in a prompt and professional manner.
- Achieved productivity and accuracy standards to meet company guidelines.
- Monitored inventory levels to ensure timely fulfillment of customer orders.
Customer Service Representative
UNIVERSAL WOODS/ UW SOLUTIONS
Louisville, Kentucky
2018.05 - 2022.06
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Supported sales team members to drive growth and development.
- Mentored new employees on procedures and policies to maximize team performance.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Product Inspector
Koroseal Interior
Louisville, KY
2015.06 - 2018.05
- Inspected and tested incoming materials to ensure compliance with quality standards.
- Conducted visual inspections on finished goods for conformance to established standards.
Quality Control Inspector
Brightpoint Inc
Louisville, KY
2012.07 - 2015.06
- Checking of defects in products
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Identified production concerns and worked with supervisors to understand and remedy situations.
- Notified supervisors or other relevant personnel of test or production issues.
Machine Operator
Faurecia
Louisville, KY
2012.01 - 2012.07
- Operated multiple fabricating machines, cutoff saws, shears and forming or spinning machines.
- Placed finished products on skids and wrapped and transported to warehouse with forklift.
Education
Master of Science - Human Resource Leadership
Sullivan University
06.2023
BSc. - Demography and Social Statistics
Obafemi Awolowo University
03.2010
Skills
- Good Listening skills
- Hard working
- Fast learner
- Problem Solving Skills
- Flexibility
- Interdepartmental Communication
- Mentoring and Training
- Quality Control
- Complaint Resolution
- Call Management
- Data Entry
- Customer Relations
- Customer Relationship Management (CRM)
- Problem Resolution
- Adaptive Team Player
- Staff Training
- Problem-Solving Abilities
- Shipping and Receiving Understanding
- Order Processing
- Microsoft Excel
- Order Fulfillment
Timeline
Order Fulfilment Specialist
Universal woods/UW Solutions
2022.06 - Current
Customer Service Representative
UNIVERSAL WOODS/ UW SOLUTIONS
2018.05 - 2022.06
Product Inspector
Koroseal Interior
2015.06 - 2018.05
Quality Control Inspector
Brightpoint Inc
2012.07 - 2015.06
Machine Operator
Faurecia
2012.01 - 2012.07
Master of Science - Human Resource Leadership
Sullivan University
BSc. - Demography and Social Statistics
Obafemi Awolowo University