Furkan Dervis
Veles
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Restaurant Owner
Kumperija
03.2023 - 02.2024
- Established and managed small restaurant, overseeing daily operations, staff management, and customer satisfaction.
- Developed marketing strategies to attract and retain customers.
- Ensured compliance with health and safety regulations.
Office Coordinator
Further Coding DOO
05.2021 - 01.2023
- Coordinated daily office operations, including scheduling, communications, and administrative support.
- Assisted in event planning and organization, ensuring smooth execution.
- Managed office supplies and equipment, maintaining well-organized workspace.
Administrator and Supervisor, Customer Service
A101
02.2020 - 01.2023
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established organized filing system that streamlined document retrieval and reduced misplaced files.
- Led team of 50 customer service staff, providing training, guidance, and performance evaluations.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development
Customer Service Representative
A101
08.2018 - 02.2020
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new staff members, fostering a collaborative team environment.
- Contributed to achieving departmental goals by meeting and exceeding performance targets.
Education
Bachelor of Management Studies - Tourism Management
Selcuk Universty
Konya 09.2014 - 05.2018
High School - Database Programming
Teknik Ve Endustri Meslek Lisesi
Konya 09.2009 - 05.2013
Skills
Customer Service
Product Knowledge
Problem-solving abilities
Customer Relations
Staff Management
Operations Management
Computer Proficiency
Microsoft Office
Employee Scheduling
Languages
Turkish
Native language
English
Advanced
C1
Timeline
Restaurant Owner
Kumperija
03.2023 - 02.2024
Office Coordinator
Further Coding DOO
05.2021 - 01.2023
Administrator and Supervisor, Customer Service
A101
02.2020 - 01.2023
Customer Service Representative
A101
08.2018 - 02.2020
Bachelor of Management Studies - Tourism Management
Selcuk Universty
09.2014 - 05.2018
High School - Database Programming
Teknik Ve Endustri Meslek Lisesi
09.2009 - 05.2013
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