Summary
Overview
Work History
Education
Skills
Languages
PROGRAMS
Timeline
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Furkan Kara

Piscataway,NJ

Summary

Dynamic Freight Broker recognized for coordinating efficient shipments, effective rate negotiation, and ensuring compliance. Proven ability to enhance service reliability through strong carrier relationships. Results-driven Freight Broker with expertise in rate negotiation, shipment coordination, and freight documentation. Proven ability to enhance client satisfaction through effective problem solving and strong customer relationship management.

Overview

4
4
years of professional experience

Work History

Freight Broker

Royal Management Logistics
Fair Lawn, New Jersey
11.2025 - Current
  • Negotiated rates with carriers to secure competitive pricing for clients.
  • Developed strong relationships with carriers to enhance service reliability.
  • Assisted in resolving disputes related to freight charges and service failures.
  • Interfaced regularly with customers via phone, email, or in person meetings.
  • Negotiated rates based on current market trends.
  • Cold called new customers to increase profits.

Freight Broker

Accurate Transport
Newark, New Jersey
12.2024 - 11.2025
  • Coordinated shipments between carriers and clients to ensure timely deliveries.
  • Managed freight documentation and compliance with industry regulations.
  • Communicated effectively with customers to address shipping inquiries and issues.
  • Utilized freight management software to track shipments and optimize routes.
  • Negotiated rates with carriers to secure competitive pricing for clients.
  • Developed strong relationships with carriers to enhance service reliability.
  • Assisted in resolving disputes related to freight charges and service failures.
  • Maintained accurate records of shipments, invoices, and contracts for auditing purposes.
  • Monitored shipments for on-time delivery and communicated status updates to customers.

Customer Service Representative

Live Nation
Holmdel, New Jersey
07.2022 - 03.2024
  • Assisted customers with inquiries about events and ticket purchases.
  • Resolved customer complaints effectively and efficiently.
  • Processed ticket orders using internal systems and tools.
  • Provided detailed information about Live Nation events and services.
  • Collaborated with team members to improve customer service practices.
  • Maintained accurate records of customer interactions and transactions.
  • Educated customers on event policies and procedures during calls.
  • Trained new team members on customer service protocols and systems.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

High School Diploma -

Piscataway High School
Piscataway, NJ
05-2017

Skills

  • Freight documentation
  • Freight management software
  • Rate negotiation
  • Shipment coordination
  • Compliance management
  • Customer relationship management
  • Transportation logistics
  • Problem solving
  • Team collaboration
  • Freight pricing

Languages

Turkish
Professional
English
Full Professional

PROGRAMS

  • DAT ONE
  • CLI
  • E2OPEN
  • OPEN DOCKS
  • ZENDESK
  • TEAMWORKS
  • HIGHWAY
  • MY CARRIER PORTAL
  • TAI TMS
  • MICROSOFT OUTLOOK
  • TRUCKER TOOLS

Timeline

Freight Broker

Royal Management Logistics
11.2025 - Current

Freight Broker

Accurate Transport
12.2024 - 11.2025

Customer Service Representative

Live Nation
07.2022 - 03.2024

High School Diploma -

Piscataway High School
Furkan Kara