Furkan Kara
Piscataway,NJ
Summary
Dynamic Freight Broker recognized for coordinating efficient shipments, effective rate negotiation, and ensuring compliance. Proven ability to enhance service reliability through strong carrier relationships. Results-driven Freight Broker with expertise in rate negotiation, shipment coordination, and freight documentation. Proven ability to enhance client satisfaction through effective problem solving and strong customer relationship management.
Overview
4
4
years of professional experience
Work History
Freight Broker
Royal Management Logistics
Fair Lawn, New Jersey
11.2025 - Current
- Negotiated rates with carriers to secure competitive pricing for clients.
- Developed strong relationships with carriers to enhance service reliability.
- Assisted in resolving disputes related to freight charges and service failures.
- Interfaced regularly with customers via phone, email, or in person meetings.
- Negotiated rates based on current market trends.
- Cold called new customers to increase profits.
Freight Broker
Accurate Transport
Newark, New Jersey
12.2024 - 11.2025
- Coordinated shipments between carriers and clients to ensure timely deliveries.
- Managed freight documentation and compliance with industry regulations.
- Communicated effectively with customers to address shipping inquiries and issues.
- Utilized freight management software to track shipments and optimize routes.
- Negotiated rates with carriers to secure competitive pricing for clients.
- Developed strong relationships with carriers to enhance service reliability.
- Assisted in resolving disputes related to freight charges and service failures.
- Maintained accurate records of shipments, invoices, and contracts for auditing purposes.
- Monitored shipments for on-time delivery and communicated status updates to customers.
Customer Service Representative
Live Nation
Holmdel, New Jersey
07.2022 - 03.2024
- Assisted customers with inquiries about events and ticket purchases.
- Resolved customer complaints effectively and efficiently.
- Processed ticket orders using internal systems and tools.
- Provided detailed information about Live Nation events and services.
- Collaborated with team members to improve customer service practices.
- Maintained accurate records of customer interactions and transactions.
- Educated customers on event policies and procedures during calls.
- Trained new team members on customer service protocols and systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Piscataway High School
Piscataway, NJ05-2017
Skills
- Freight documentation
- Freight management software
- Rate negotiation
- Shipment coordination
- Compliance management
- Customer relationship management
- Transportation logistics
- Problem solving
- Team collaboration
- Freight pricing
Languages
Turkish
Professional
English
Full Professional
PROGRAMS
- DAT ONE
- CLI
- E2OPEN
- OPEN DOCKS
- ZENDESK
- TEAMWORKS
- HIGHWAY
- MY CARRIER PORTAL
- TAI TMS
- MICROSOFT OUTLOOK
- TRUCKER TOOLS
Timeline
Freight Broker
Royal Management Logistics
11.2025 - Current
Freight Broker
Accurate Transport
12.2024 - 11.2025
Customer Service Representative
Live Nation
07.2022 - 03.2024
High School Diploma -
Piscataway High School