Hi, I’m
Furqan Mamozai
Centreville,VA
Summary
Versatile Branch Operations Manager offers Customer Services, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned Employee with 14 years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
14
years of professional experience
1
Certification
Work History
Commercial Bank ltdPeshawar, Khyber Pakhtunkhwa Pakistan
Branch Operations Manager
05.2014 - 06.2021
Job overview
- Ensured compliance with banking regulations and policies.
- Developed strategies to optimize branch operations.
- Coordinated customer service initiatives and staff training.
- Monitored staff performance and provided feedback.
- Maintained accurate records of financial transactions.
- Performed routine audits of branch operations to identify areas for improvement.
- Supervised daily activities of tellers, loan officers, and other personnel.
- Generated daily reports to comply with Bank Secrecy Acts.
Commercial Bank ltdPeshawar, Khyber Pakhtunkhwa
General Banking Officer
03.2013 - 05.2014
Job overview
- Provided customer service to clients and answered questions related to banking services.
- Prepared reports on customer transactions, account activity, and product usage data.
- Processed wire transfers according to internal policies and procedures.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Performed Extra Duties Assigned by Branch Manager & Branch Operations Manager.
Commercial Bank ltdsPeshawar, Khyber Pakhtunkhwa
Branch Teller Services Supervisor
02.2011 - 03.2013
Job overview
- Processed deposits and withdrawals Cash payments accurately and efficiently.
- Performed basic bookkeeping tasks such as counting currency, verifying amounts and recording transactions in the computer system.
- Supervised & Evaluated Teller Staff, Providing feedback on Performance.
- Manage operational responsibilities that include the vault cash, custodial responsibility for the branch's ATM, completing audits and other operational control measures
- Provide the teller staff with the appropriate amount of guidance with difficult transactions, maintain teller difference records, and keep Tellers abreast of new policies and procedures
- Perform monthly and weekly reports to verify controls are in place and executed, inclusive of Branch audit
Commercial Bank ltdPeshawar, Khyber Pakhtunkhwa Pakistan
Cashier/Bank Teller Services Officer
07.2007 - 02.2011
Job overview
- The main purpose of this job role is to handle and control cash transactions of customers by responding to queries at front office with the highest level of efficiency and effectiveness as required while adhering to Bank controls and policies.
- Teller Services Officer is a front desk office job and directly reports to Teller Services Supervisor or Branch Operations Manager.
- Facilitate the customer and perform core duties of the bank by mainly receiving and paying cash, Handle and control cash transactions of customers by monitoring deposits and withdrawal accurately in line with State Bank Of Pakistan regulations and guidelines.
- Increase and maintain capability of cash handling by balancing the physical inflow and outflow of debit and credit with the help of vouchers.
- Assisted Walk in Customers with Opening New Accounts, Ordering Cheques, ATM Debit Cards, Car Financing etc.
- Maintained Confidentiality of Bank Records, Transactions & Customers Information.
Education
University Of PeshawarPakistan
Bachelor of Science from Economics
09.2013
Gomal UniversityPakistan
Associate of Science from Accounting And Business Management
03.2005
Skills
- Customer Services & Satisfaction
- Proficient in MS Office, Banking Software SYMBOLS
- Excellent Verbal & Written Communication Skills
- Staff Supervision
- Financial Administration
- Team Player
- Compliance Reporting
- Multi-Tasking Ability
Certification
- Best of the Month Employee Award
- Appraisal Letters from HR & Circle Office
Languages
English
Professional
Urdu
Full Professional
Pashto
Full Professional
Accomplishments
- Cash Rewards on Best Performance
- Yearly Bonuses Letters
Timeline
Branch Operations Manager
Commercial Bank ltd
05.2014 - 06.2021
General Banking Officer
Commercial Bank ltd
03.2013 - 05.2014
Branch Teller Services Supervisor
Commercial Bank ltds
02.2011 - 03.2013
Cashier/Bank Teller Services Officer
Commercial Bank ltd
07.2007 - 02.2011
University Of Peshawar
Bachelor of Science from Economics
Gomal University
Associate of Science from Accounting And Business Management
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