Fwm Her

Motivated IT Infrastructure Support Technician with a strong foundation in network hardware and software installation, configuration, and maintenance. Skilled in diagnosing network problems, troubleshooting connectivity issues, and ensuring continuous network operations. Proven ability to collaborate with technical teams and non-technical users to resolve complex issues. Committed to maintaining enterprise network infrastructure and providing user support to enhance system performance and security.

Professional with solid experience in IT support, prepared for this role. Skilled in troubleshooting, network management, and software installation. Strong focus on team collaboration and achieving results. Reliable and adaptable, with excellent problem-solving abilities and strong communication skills.

• Supervised team of 25 staff members.
• Achieved speed of service by completing orders with accuracy and efficiency.
• Resolved customer issues
• Trained new staff members in procedures, POS software, and customer service excellence, reducing onboarding time by 25%.
• Excelled in a fast-paced, high-pressure environment, adapting quickly to meet changing customer needs and store demands.

• Valid California Driver's License
• Network N10-009 (Currently in Progress)

• Excellent communication skills for explaining technical concepts to non-technical users.
• Strong analytical and problem-solving skills, with a focus on network operations and system security.
• Ability to prioritize tasks in high-pressure environments while maintaining system integrity.
• Enthusiastic about learning new technologies and participating in cross-training to enhance skill sets.