Jacob Fulton
Placerville,CA
Summary
A results-driven management professional with a strong background in overseeing departmental functions and driving team success. Known for fostering collaborative work environments and adapting at a moment's notice to evolving business needs. Possesses excellent leadership and organizational skills, ensuring consistent achievement of departmental goals and persistent execution of a high standard of customer service.
Overview
10
10
years of professional experience
Work History
Homelines Department Manager
Walmart
05.2024 - Current
- Effectively communicates with supervisors to execute seasonal promotions that resulted in increased revenue during peak periods.
- Participates in and contributes to leading daily team huddles, giving input and insight into store-level tasks and suggestions to bolster team morale.
- Works to understand the target customer demographics and effectively merchandises to the customer's seasonal needs.
- Monitors competitor activities for insights on specific product pricing adjustments or new products that could impact our position in the market.
- Collaborates with store management to set weekly sales targets and marketing initiatives for each sub-department under the Homelines pad.
- Resolves customer complaints professionally by maintaining a calm composure while efficiently addressing their concerns and providing appropriate solutions.
- Coordinates with other teams to strategize and formulate cross-selling opportunities in order to promote a cohesive shopping experience across all departments.
- Cross-trained for the front end section to tackle frontline customer service related inquiries.
- Actively supports the Walmart mission statement of "Everyday Low Price" by using aggressive mark down strategies to bolster sales of popular products.
- Participated in exclusive 2-week on-the-job training through Walmart Academy to enhance my leadership skills and learn the core tenants of the company.
Team Member - Digital Associate
Walmart
03.2023 - 05.2024
- Contributed to team success by completing jobs quickly and accurately.
- Maintained high customer satisfaction ratings by completing orders quickly and making appropriate substitutions for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Assisted customers in locating items during their shopping experience.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Mentored new Personal Shoppers by sharing industry knowledge, store shortcuts, and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Digital Associate.
- Delivered items to customers on set deadlines by managing time efficiently and planning dispenses with the rest of the team.
Theater Assistant Manager
Cinema West
02.2022 - 05.2024
- Managed daily operations, including beginning of day and end of day operations, monitoring and closing out register tills, and compiling financial records for safekeeping.
- Assisted in maintaining a clean and safe environment for theater patrons, ensuring their comfort throughout performances.
- Reduced wait times at the box office by assisting ticket sellers, streamlining ticketing processes and improving patron satisfaction rates.
- Assisted customers on all levels, such as phone inquiries, managing auditorium reservations via email, and in-person refunds or disputes.
- Aided the General Manager with onboarding processes for new candidates; such as scheduling and conducting interviews, assisting with new hire paperwork, and coordinating trainings.
- Collaborated with fellow theater staff to provide exceptional customer service during events, resulting in positive feedback from guests and a greater connection of the business to the community.
- Managed concession stand operations during peak customer hours, providing prompt service to patrons while promoting revenue generation.
- Improved community partnership through interfacing with local vendors, keeping tailored items that coincided with seasonal changes in stock.
- Assisted with the implementation of a new ticketing system, leading to more streamlined operations and improved patron experiences at the box office.
Deputy General Manager
Regal Cinemas
06.2015 - 02.2022
- Enhanced team productivity by providing ongoing coaching and mentoring to staff members.
- Regularly interfaced with local vendors and studio booking agents via phone and email to maintain ongoing business needs.
- Increased customer satisfaction by addressing concerns promptly and implementing effective solutions.
- Responded to customer concerns, questions or requests through various means of communication.
- Managed multiple projects simultaneously while maintaining focus on meeting weekly scheduling deadlines.
- Maintained a clean, safe, and organized theatre environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of local demographics.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Floor Staff
Regal
11.2014 - 06.2015
- Mentored new team members on best practices in sales techniques and addressing customer needs to foster a collaborative work environment and ensure greater team efficiency.
- Worked flexible hours across night, weekend, and holiday shifts.
- Educated customers on in-theater rewards programs as well as quickly assisting others with refunds in a timely manner.
- Managed my time responsibly by setting aside time to prepare for and arrive at work in order to have my work station prepared before shift start.
- Utilized product knowledge and built rapport to create personalized recommendations on concessions for customers based on their individual preferences.
- Met or exceeded sales targets for annual charity donations to double overall ticket and concession sales, as well as promote local charity causes.
- Demonstrated adaptability by embracing new POS technologies that enhanced productivity and facilitated more efficient sales.
- Resolved customer complaints calmly and professionally, maintaining a positive reputation for the theater as well as the brand being represented.
- Operated cash register for cash, check, and credit card transactions, verifying that greater bills were authentic to maintain greater levels of end-of-day cash accuracy.
- Cleaned auditoriums on a set schedule, ensuring guest satisfaction.
Education
High School Diploma -
El Dorado High School
Placerville, CA05-2013
Skills
- Merchandising Strategies
- Promotional planning
- Staff Training and Development
- Delegation and Supervision
- Customer Service
- Time Management
- Attention to Detail
- Excellent Communication
- Adaptability and Flexibility
Timeline
Homelines Department Manager
Walmart
05.2024 - Current
Team Member - Digital Associate
Walmart
03.2023 - 05.2024
Theater Assistant Manager
Cinema West
02.2022 - 05.2024
Deputy General Manager
Regal Cinemas
06.2015 - 02.2022
Floor Staff
Regal
11.2014 - 06.2015
High School Diploma -
El Dorado High School