Gladys Brave
White Plains,NY
Summary
Highly trained Credit Analyst bringing a wealth of experience in account management, managing issues, and reviewing financial statements. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing a similar position where a well-qualified individual with an understanding of collections can seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Credit Analyst
Illy Caffe North America, Inc
01.2018 - Current
- Maintained constant communications with over 500 B2B customers developing quality relationships while securing current receivable balances consistently
- Administer credit release process - ensure orders are released within a timely manner on a daily basis
- Research Analysis in order to determine root cause of deduction for final resolution is achieved either by issuing adjustments, persistent account follow up for payment or recommendation to senior management team for write-off
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process
- Process and distribute high volume of invoices, (via email/portal) in a timely manner, based on customer specifications and guidelines
- Assist with processing pre-payments via credit card for machine installments orders
- Assist with issuing monthly credits for chargebacks for our retail B2B customers for (coffee promos, machine promos)
Accounts Receivables Manager UK and EU
Zayo Group (Zayo acquires AboveNet)
01.2017 - 07.2018
- Direct support to the Director of Finance
- Contract Analysis (reviewed length of term, contract creation and execution for financial performance and risk)
- Lead AR Experts knowledge sessions to Drive Process and Development for a team of 8 employees
- (Located in UK/France and Canada)
- Investigated and reconciled B2B accounts related to unapplied cash and short payment open items
- Review and determine credit lines for new / recurring customers through the credit line application process and perform credit risk assessment
- Attended high level AR review calls, articulate disputes, balances, and concerns for high level executives
- Utilize Reporting to manage day to day portfolio via Collections Process
- Supervised and Approved accounts for suspension via our Default / Soft Disco / Hard Disco Process each month for each team member
- Responded as Escalation Level 1 to customer inquiries through telephone or email queue
- Worked with sales, billing, legal and supply chain to resolve disputes/billing errors on customer accounts which could prevent delay of payment.
Sr. Credit & Collections Analyst US and UK
AboveNet Communications, Inc.
08.2016 - 01.2017
- Application of company credit & collection policies, practices, and procedures to a defined portfolio of accounts
- Responsible for $17 Million overall portfolio (included more than 1000 Accounts.) Constant communication with various departments, sales to determine discounts, supply chain to request proof of delivery or liaison and support for B2B customers if there are supply chain delivery issues with orders
- Established credit limits for new customers using DNB credit bureau reports, credit applications, and various tools to determine credit lines
- Generated and mailed updated statements, along with copies of invoices for over 1000 customers
- Contact customers via email or telephone to determine the reason for non-payment or short payments of invoices.
Education
Skills
- Customer Contract & Credit Analysis
- Process sales and accounts receivables adjustments
- Experience with customer service process and systems including Oracle-JDE and Salesforce
- Proficiency in MS Office products
- Highly organized and focused on follow through to balance and prioritize work
- Analysis of data to check for errors and inaccuracies
- Ability to communicate effectively with internal and external customers
- Conduct meetings with sales staff to address and review accounts receivables issues
- Bilingual in Spanish
- Credit decisions
- Credit analysis
- Collections Management
- Data Analysis
Timeline
Credit Analyst
Illy Caffe North America, Inc
01.2018 - Current
Accounts Receivables Manager UK and EU
Zayo Group (Zayo acquires AboveNet)
01.2017 - 07.2018
Sr. Credit & Collections Analyst US and UK
AboveNet Communications, Inc.
08.2016 - 01.2017
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