Gisela Perez Valle

• Self-motivated, with a strong sense of personal responsibility. Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently, using critical thinking to evaluate solutions and make strategic decisions.
• Developed end to end projects processes, promoting products, negotiating deals, budgeting, financial planning and networking, often with limited resources.

• Design Ops, Documentation, and Process Optimization
  
  Emphasized and improve workflows and processes to enhance efficiency.
  
  Management design resources to collaborate and facilitate effective communication, fostering a culture of transparency, implementing communication tools to ensure that information flows seamlessly within and outside the department.

• Content management.

Developed and improve content, conversation design interactions to create human-centric experiences.

• Collaborated and implemented systems to align new features and get clear data for customers feedback.
• Analyzed data and trends to identify opportunities for improvement. And reported to higher management with detail.
• Coordinated and executed training campaigns to introduce services, company policies, proper protocols and customer service standards.
• Developed and trained junior and new team members.

• Planned, executed, and conceptualize marketing projects, ensuring work performed complied with contractual requirements.
• Run different projects, maintained tactical control of concept, target, timelines and operational specifications with competing deadlines.
• Led team of designers, RRPP agencies in providing design and media solutions to various clients and market sectors.
• Analyzed project performance data to identify areas of improvement.

• Worked closely with clients to develop personalized wedding plan that fit within budget.
• Collaborated with bridal couple to achieve expectations and vision for wedding.
• Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
• Scheduled appointments with potential Customers.
• Established and managed communications with vendors, confirming service and supply delivery.
• Supervised personnel and directed in wedding task administration and completion.
• Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
• Implemented contingency plans to address last-minute changes or unforeseen events.
• Developed creative themes for events and created related activities to engage attendees.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Implemented showrooms, conventions, and other meetings with primary mission of expanding market opportunities.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

• Contributed to improve product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
• Maintained documentation, detailing assignments, in-progress work and completed project milestones.
• Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
• Tracked marketing efforts to monitor results in real-time.
• Updated spreadsheets with statistical, financial and non-financial information.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
• Promoted team productivity by keeping supplies organized and well-stocked.