Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ginger Reid

Greenbelt,MD

Summary

Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Residential Property Manager

Livingo Communities
12.2022 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services for a property of 178 dwelling units
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Communicated effectively with owners, residents, and on-site associates.
  • Kept properties in compliance with local, state and federal regulations.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
  • Coordinated with legal counsel when necessary in handling evictions or other disputes arising from lease violations or non-payment issues.
  • Implemented resident retention programs, fostering a sense of community through social events and timely communication.
  • Partnered closely with management team in setting strategic goals for occupancy rates, revenue growth, and overall property enhancement.

Leasing Manager

Bdmg Inc.
03.2021 - 12.2022
  • Processed LIHTC tenant applications/ annual recertifications
  • Assessed property, compiled information and wrote reports regarding findings for submission to director.
  • Managed daily and weekly marketing and leasing plans.
  • Created and submitted daily reports on leasing activities.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.
  • Monitored performance of individual leasing agents and coached on successful strategies.
  • Collected, completed and processed lease applications.
  • Explained terms of lease and amounts to be paid to tenants.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Administered operations to handle needs of more than 1000 tenants across 592 property units.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Met with residents to gather information and develop effective solutions.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Trained leasing professionals on regulatory requirements, company policies, and office procedures.

Senior Leasing Agent

Career Strategies Inc
03.2019 - 03.2021
  • Verified tenant incomes and other information before accepting lease applications.
  • Collected rent and tracked resident payments and information in computer system.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
  • Distributed and followed up on tenant renewal notices.
  • Responded to requests and scheduled appointments for property showings.
  • Greeted clients, showed apartments, and prepared leases.
  • Collected monthly rent payments and other fees, always properly recording and processing money.

Marketing Consultant

Grady Management
07.2018 - 02.2019
  • Leader of marketing analysis team conducting monthly market analysis on comparable properties in surrounding areas.
  • Processed LIHTC tenant applications
  • Interviewed tenants while processing/gathering documents for annual LIHTC recertifications
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Verified tenant incomes and other information before accepting lease applications, working closely with Property manager to maintain accuracy.
  • Inspected properties before and after new tenant move-ins to efficiently schedule maintenance, cleaners and other needed services.
  • Collected rent and tracked resident payments and information in Yardi software .
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.

Apartment Leasing Consultant

Intersolutions Property Staffing Company
04.2014 - 01.2015
  • Verified tenant incomes and other information before accepting lease applications, working closely with property manager to maintain accuracy.
  • Inspected properties before and after new tenant move-ins to efficiently schedule maintenance, cleaners and other needed services.
  • Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
  • Distributed and followed up on tenant renewal notices.
  • Invited prospects to fill out application upon completion of property tour.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Collected monthly rent payments and other fees, always properly recording and processing money.

Administrative Assistant

Perrywood Community Management Office
05.2014 - 08.2014
  • Executive Briefing to keep HOA president and vice president up to date with community issues and homeowner concerns.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Processed invoices and expenses using SenEarthCo software to facilitate on-time payment.
  • Executed record filing system to improve document organization and management.
  • Created PowerPoint presentations for business development purposes.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Monitored office manager's work calendar and scheduled appointments, meetings and travel.

Armed Special Police Officer

Medstar Washington Hospital Center
06.2009 - 04.2014
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Responded quickly to emergency situations to assess and deflect issues.

Education

Bachelor’s - Business Management With A Focus in Marketing

Southern New Hampshire University
Hooksett, NH

High School Diploma -

Bladensburg High School
Bladensburg, MD
06.2004

Skills

  • LIHTC tenant Certification/Compliance
  • Fair Housing Mandates
  • Marketing and advertising
  • Property Inspection
  • Employee Performance Management
  • Tenant and Eviction Laws
  • Financial Budgeting and Reporting
  • Resident relations
  • Rent collection
  • Maintenance coordination

Certification

  • Maryland Licensed Real Estate Agent - 2019

Timeline

Residential Property Manager

Livingo Communities
12.2022 - Current

Leasing Manager

Bdmg Inc.
03.2021 - 12.2022

Senior Leasing Agent

Career Strategies Inc
03.2019 - 03.2021

Marketing Consultant

Grady Management
07.2018 - 02.2019

Administrative Assistant

Perrywood Community Management Office
05.2014 - 08.2014

Apartment Leasing Consultant

Intersolutions Property Staffing Company
04.2014 - 01.2015

Armed Special Police Officer

Medstar Washington Hospital Center
06.2009 - 04.2014

Bachelor’s - Business Management With A Focus in Marketing

Southern New Hampshire University

High School Diploma -

Bladensburg High School

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Ginger Reid