Gamayci Garcia
Brownsville
Summary
Dynamic Customer Service Representative with proven expertise at Maximus Inc, excelling in conflict resolution and customer relations. Recognized for enhancing customer satisfaction through effective problem-solving and active listening. Proficient in CRM software, I consistently resolved escalated issues, fostering loyalty and repeat business while maintaining professionalism in high-pressure environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Maximus Inc
07.2021 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely responses to customer needs and concerns.
- Utilized CRM software to track interactions, maintaining accurate records of customer engagements.
- Implemented feedback mechanisms to improve service quality based on customer input.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Educated customers about billing, payment processing and support policies and procedures.
Education
No Degree - Law Enforcement
Texas Southmost College
Brownsville, TX06-2029
High School Diploma -
LOS FRESNOS HIGH SCHOOL
Brownsville, TX06-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Microsoft outlook
- Follow-up skills
- Customer relationship management (CRM)
- Quality control
- Live chat support
- Filing
- Dispute resolution
- Recordkeeping strengths
- Research
- Quality assurance controls
- CRM software
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Maximus Inc
07.2021 - Current
No Degree - Law Enforcement
Texas Southmost College
High School Diploma -
LOS FRESNOS HIGH SCHOOL
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