Cecilia Arellano Gonzalez
Austin,TX
Summary
Dedicated and compassionate Entry-level nurse with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mental Health Technician (MHT)
Austin Oaks Hospital
08.2023 - Current
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout recovery process.
- Implemented group therapy sessions, facilitating open communication and fostering supportive community among patients.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Supported families in understanding their loved one mental health condition and provided resources for ongoing support.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
Registrar
St. David's Cardiovascular Imaging Center
08.2021 - 08.2022
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Verified medications, symptoms and other important patient information for entry into patient management system.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Acted as liaison between patients and healthcare providers, resolving any concerns related to scheduling, insurance, or other administrative matters.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Maintaining proper patient confidentiality especially with electronic communication and faxing
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Patient Access Representative
R1 RCM- Ascension Seton Medical Center Austin
09.2018 - 08.2021
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times in different units.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Adapted quickly to changing demands within healthcare environment, demonstrating flexibility and strong commitment to quality patient care.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into system.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated leadership skills in managing projects from concept to completion.
- Trained new staff on hospital processes and procedures.
Money Transfer Agent
Muminkushi Inc.
02.2018 - 09.2018
- Enhanced customer satisfaction by providing efficient money transfer services and addressing inquiries promptly.
- Ensured accurate record-keeping for all transactions, facilitating smooth audits and reviews.
- Managed high volume of daily transactions without compromising quality or accuracy.
Education
Associate of Applied Science - Nursing
Austin Community College District
Austin, Tx05.2024
David Crockett High School
Austin, Tx06.2017
Skills
- De-Escalation Techniques
- Interdisciplinary Collaboration
- Nursing Assistance
- Rapport Building
- HIPAA Requirements
- Supervision and leadership
- First Aid/CPR
Certification
- CPR, Present
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Mental Health Technician (MHT)
Austin Oaks Hospital
08.2023 - Current
Registrar
St. David's Cardiovascular Imaging Center
08.2021 - 08.2022
Patient Access Representative
R1 RCM- Ascension Seton Medical Center Austin
09.2018 - 08.2021
Money Transfer Agent
Muminkushi Inc.
02.2018 - 09.2018
Associate of Applied Science - Nursing
Austin Community College District
David Crockett High School
- CPR, Present
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