Gabrielle Byrd

Directed team efforts to strengthen client relationships and drive business growth through a strategic, consultative approach, ensuring client goals were achieved. Oversaw project completion by managing teams and coordinating with external providers. Enhanced customer satisfaction by analyzing feedback and implementing service improvements.

- Increased client retention rate by 15% through personalized relationship management.
- Facilitated the launch of 3 major projects, meeting all client objectives ahead of schedule.
- Led a task force that improved service delivery efficiency by 25%.
- Designed a feedback analysis system that raised customer satisfaction scores by 10%.
- Developed a problem-solving workshop that became a standard for pre-meeting strategy sessions.
- Streamlined cross-team communication, reducing project delays by 30%.
- Initiated a client advisory board that influenced key service enhancements.

-Remote Inbound Call Center Environment

Managed the analysis and flow of statistical data for a large-scale agricultural project. Ensured data integrity through meticulous research and established detailed business documentation. Generated comprehensive reports to support organizational decision-making and contributed to quality improvement initiatives by identifying and resolving data discrepancies.

• Enhanced data analysis process, reducing error rate by 15%.

• Developed 10+ business rule documents, streamlining project requirements.

• Produced over 50 detailed reports aiding strategic planning.

• Led an audit resulting in a 20% improvement in data accuracy.

• Solved over 30 complex analytical problems, optimizing operations.

• Implemented a new data cleaning technique affecting 1000+ data sets.

• Improved performance indicators through robust data review processes.

Managed and updated individualized education plans for students with special needs to ensure effective learning outcomes. Regularly engaged with educators and parents to adapt teaching strategies, monitored student progress, and coordinated educational meetings.

- Elevated to oversee 50+ IEPs annually, ensuring compliance and progress.
- Authored and executed 60+ personalized educational goals yearly.
- Achieved 95% satisfaction rate from parents and educators on plan effectiveness.
- Streamlined IEP coordination, resulting in a 20% increase in timely completions.
- Facilitated over 100 successful IEP meetings with diverse attendees.
- Improved student goal attainment rate by 30% through targeted strategies.
- Delivered comprehensive progress reports for 40+ students each term.

Led and coordinated a specialized education team, fostering inclusive learning environments and developing comprehensive educational strategies tailored for diverse student needs. Established and sustained innovative programs to support student transitions, collaborating cross-functionally with educators to enhance district-wide curricula.

- Increased life skills mastery in students with severe autism by 40%.
- Developed district-wide transition curriculum adopted by 15 schools.
- Coordinated Special Olympics events, increasing student participation by 25%.
- Initiated "CIRCLES" program, achieving 95% positive feedback from stakeholders.
- Enhanced neurodiverse student engagement through tailored instruction methods.
- Managed 30+ IEPs annually, aligning educational strategies with student goals.
- Forged partnerships with 7+ academic departments to integrate special education.