Gabbie Santiago
Allentown,PA
Summary
Compassionate and dependable professional with a strong background in direct care services and exceptional customer service in fast-paced environments. Expertise in communication, emotional support, and problem-solving, with a proven ability to adapt to diverse needs while maintaining a safe, structured, and positive atmosphere. Highly skilled in high-volume restaurant service and customer care, consistently achieving excellent guest experiences while ensuring cleanliness and organization. Reliable and team-oriented, thriving in long hours within structured settings—an ideal fit for onboard cruise service roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Partial Daytime Staff / Overnight Security
Camp Sequoia
Pennsburg, PA
06.2025 - 08.2026
- Support neurodiverse youth (ADHD, ASD, anxiety) through structured activities and 1-on-1 interaction
- Encourage social development, independence, and emotional regulation
- Monitor behavior and report concerns to senior staff
- Provide overnight supervision, ensuring safety, structure, and emotional support
- Conduct security patrols, manage building access, and respond to incidents
- Maintain detailed logs and coordinate with staff and emergency services when needed
Community Outreach Worker
Destiny United
Allentown, PA
11.2025 - 01.2026
- Represent nonprofit partners through face-to-face community engagement
- Deliver clear presentations about services and mission
- Build relationships with community members and event participants
- Collaborate with team members to increase outreach opportunities
- Collaborated with local organizations to strengthen partnerships and expand service offerings.
- Trained and mentored new staff on community engagement strategies and best practices.
Direct Support Professional (DSP)
Lehigh Valley Human Services
Allentown, PA
02.2025 - 06.2025
- Assisted clients with daily living activities (hygiene, meals, medication)
- Transported clients to appointments and community activities
- Managed behavioral challenges using de-escalation techniques
- Documented daily progress, health, and behavioral observations
- Advocated for clients during medical visits and supported emotional well-being
- Provided compassionate support to individuals with disabilities, enhancing daily living skills and overall well-being.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Server / Bartender
Griddle 145
Allentown, PA
04.2024 - 01.2025
- Delivered high-level customer service in a fast-paced environment
- Prepared and served beverages while maintaining quality standards
- Managed transactions, upselling, and guest satisfaction
- Collaborated with staff to ensure smooth operations during peak hours
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Monitored dining area to maintain cleanliness and a welcoming atmosphere for guests.
Service Champion
Taco Bell
Macungie, PA
09.2023 - 11.2023
- Provided fast, friendly customer service in a fast paced setting
- Handled cash and food orders accurately
- Maintained cleanliness and organization of the workspace
- Collaborated with management on inventory management practices to optimize stock levels at checkout stations.
- Operated industrial dishwashing equipment to maintain cleanliness and efficiency in kitchen operations.
- Worked well in a team setting, providing support and guidance.
Waitress / Bartender
Big Woody’s Sports Bar & Grill
Allentown, PA
06.2023 - 08.2023
- Took orders, served food and drinks, and handled transactions
- Implemented suggestions for improving workflow efficiency, reducing order wait times during peak hours.
- Developed strong relationships with regular customers, fostering loyalty and enhancing overall guest experience.
- Conducted inventory checks to ensure stock availability, minimizing shortages during busy service periods.
- Monitored compliance with health and safety regulations in beverage preparation areas.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server / Cashier / Busser
Trivet Family Restaurant
Emmaus, PA
08.2022 - 06.2023
- Provided efficient table service and ensured customer satisfaction
- Handled POS system transactions and maintained dining areas
- Managed takeout, in-store, and delivery orders
- Developed knowledge of menu items, enabling personalized recommendations for guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
Sales Associate
Hot Topic
Whitehall Township, PA
09.2021 - 03.2022
- Delivered engaging customer service and maintained store presentation
- Processed transactions and supported inventory management
- Assisted with merchandising and loss prevention
- Provided training and mentorship to new team members, fostering a collaborative work environment.
- Collaborated with management on store layout redesigns to improve customer flow and accessibility.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Crew Member
Dunkin’ Donuts
Allentown, PA
10.2020 - 10.2021
- Prepared food and beverages while maintaining speed and quality
- Handled customer service and register transactions
- Maintained a clean and organized work environment
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Education
High School -
Emmaus High School
Emmaus, PA06-2023
Nail Technician Program - undefined
Metro Beauty Academy
Allentown, PA03-2025
Skills
- Direct Care & Behavioral Support
- Communication & Relationship Building
- Crisis Management & De-escalation
- Customer Service & Sales
- Multitasking in Fast-Paced Environments
- Team Collaboration
- Friendly, positive attitude
- Multitasking Abilities
- Excellent communication
- Active listening
- Problem resolution
- Adaptability & Problem-Solving
Certification
- Nail Technician License (PA) – Expires March 2027
- CPR Certification
- First Aid Certification
- Food Handler Certification
- Driver’s License
Timeline
Community Outreach Worker
Destiny United
11.2025 - 01.2026
Partial Daytime Staff / Overnight Security
Camp Sequoia
06.2025 - 08.2026
Direct Support Professional (DSP)
Lehigh Valley Human Services
02.2025 - 06.2025
Server / Bartender
Griddle 145
04.2024 - 01.2025
Service Champion
Taco Bell
09.2023 - 11.2023
Waitress / Bartender
Big Woody’s Sports Bar & Grill
06.2023 - 08.2023
Server / Cashier / Busser
Trivet Family Restaurant
08.2022 - 06.2023
Sales Associate
Hot Topic
09.2021 - 03.2022
Crew Member
Dunkin’ Donuts
10.2020 - 10.2021
Nail Technician Program - undefined
Metro Beauty Academy
High School -
Emmaus High School