Overview
Work History
Skills
Timeline
Generic

Gabriella Walton

Overview

10
10
years of professional experience

Work History

Sportsbook Supervisor

Seminole Hard Rock Tampa
11.2023 - Current


  • Ensures all regulatory requirements are followed, and coordinates and communicates policies and procedures to Sportsbook personnel
  • Knowledgeable of and ensures compliance with all departmental procedures, Title 31, and tax requirements.
  • Monitors the performance of Sportsbook employees and ensures highest possible standards of guest service.
  • Develops and implements targeted training resulting in improved performance and growth opportunities.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Developed standard operating procedures (SOPs) from scratch and outlined departmental procedures for team member training & consumption
  • Deals directly with customer interactions and concerns as required within jurisdiction
  • Maintains strong communication to effectively work along side Hard Rock Digital.
  • Responsible for transacting and balancing of the Sportsbook Vault and reconciling Agent monies and reports.
  • Verifies and submits department timekeeping for accurate and efficient payroll processing.
  • Assisted in the successful preparation and launch of a new on-site gaming department.
  • Maintains knowledge of all house rules, sports news and betting trends to better serve inquiring guests.

Marketing Representative

Seminole Hard Rock Tampa
01.2023 - 11.2023
  • Promoted a positive image and branding of the property at all times by greeting and providing personalized guest service
  • Engaged, interacted, and promoted events and promotions with patrons of the casino
  • Executed events and promotions for seamless guest experience
  • Operated computer applications to register and research guest eligibility
  • Kept confidentiality of all guests' interactions.

Member Service Advisor

San Antonio Citizens Federal Credit Union
01.2023 - 11.2023
  • Represented the credit union to all members in a courteous and professional manner
  • Built and strengthened member relationships by providing personalized services and solutions.
  • Reviews and interviews potential new members to determine membership eligibility and protects the credit union from threat of fraud and/or loss
  • Responded to member inquiries and requests related to their accounts to maintain member satisfaction.
  • Processed member transactions such as wires, stop payments, certificates, account changes, account disputes, safe deposit boxes, loans, online banking, account transfers, closures, night depository, statement reviews, cash advances, cashier's check/money order issuances, etc
  • Inspects all monetary instruments to detect counterfeit and determined negotiability to protect company assets.
  • Responsible for tracking, recording, and reporting, and storing of member information related to transactions
  • Maintained knowledge of all credit union products and services
  • Responsible for complying with all laws, rules, and regulations including OFAC, BSA and the US Patriot Act.

Dual Rate Cage Shift Manager/ Hiring Manager

Seminole Hard Rock Tampa
07.2019 - 12.2022
  • Adheres to Seminole Tribe's policies and procedures
  • Enforces all departmental procedures and performs corrective action and evaluations as required
  • Managed and observed staff to ensure safe and efficient operation of the Cage
  • Handled escalated disputes to maintain guest satisfaction.
  • Improved employee performance by providing ongoing training, coaching, and mentoring to supervisors and Cage staff.
  • Maintained positive relationships with Credit, Slots, Table Games, Poker, Player Development, and Human Resources to better understand needs and create smooth processes.
  • Prepared communications, such as memos, emails, reports, and other correspondence
  • Initiated hiring processes to fill established needs of the department such as interviewing and hiring candidates
  • Organized and assisted in recruiting functions (Career Fairs).
  • Knowledge and use of recruiting system; ICIMS
  • Filing, sorting, scanning of documents


Cage Supervisor

Seminole Hard Rock Tampa
11.2015 - 12.2022
  • Ensures all regulatory requirements are followed, and coordinates and communicates policies and procedures to cage personnel
  • Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
  • Maintained strong communication and interpersonal skills to effectively work along side other departments.
  • Increased operational efficiency with a thorough understanding of all aspects of the Cage Department, including cashiering, credit, collections, vaults and chip bank operations.
  • Monitors and evaluated the performance of Cage employees to ensure guest service standards are met and delivered performance reviews.
  • Oversees assigned shift's paperwork and conducts investigations of variances that occurred on assigned shift
  • Trained new supervisor staff on all Cage operating procedures and standards to boost efficiency.

Cage Specialty Banker

Seminole Hard Rock Tampa
04.2015 - 11.2015
  • Quickly and efficiently processed jackpots, payouts, and all regulatory forms such as W2G's and 1042S across all gaming departments.
  • Responsible for verifying all monies coming in/out were accounted for with all proper reports and paperwork.
  • Handled high volumes of cash accurately and balanced all assigned funds to include Vault.
  • Prepared daily bank deposits.
  • Trained new bankers on all operating procedures.


Cage Frontline Cashier

Seminole Hard Rock Tampa
09.2014 - 04.2015
  • Followed all gaming regulations and company policies.
  • Converted gaming checks, chips, and vouchers to currency and processed credit card advances.
  • Maintained confidentiality of all guest transactions.
  • Tracked and recorded casino exchanges in accordance with Title 31.
  • Responsible for accurately counting all monies and reconciling report summaries in order to balance books daily.
  • Trained new cashiers on operating procedures.

Skills

  • Training
  • Coaching and Mentoring
  • Staff Management
  • Detail Oriented
  • Collaborative
  • Resourceful
  • Organized
  • Conflict Resolution

Timeline

Sportsbook Supervisor

Seminole Hard Rock Tampa
11.2023 - Current

Marketing Representative

Seminole Hard Rock Tampa
01.2023 - 11.2023

Member Service Advisor

San Antonio Citizens Federal Credit Union
01.2023 - 11.2023

Dual Rate Cage Shift Manager/ Hiring Manager

Seminole Hard Rock Tampa
07.2019 - 12.2022

Cage Supervisor

Seminole Hard Rock Tampa
11.2015 - 12.2022

Cage Specialty Banker

Seminole Hard Rock Tampa
04.2015 - 11.2015

Cage Frontline Cashier

Seminole Hard Rock Tampa
09.2014 - 04.2015

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Gabriella Walton