Gabbrielle Gomes

As the main hostess at Casanova restaurant I help as much as I can.

Including but not exclusive to, taking reservation, seating customers, handling phone calls, as well as bussing tables, and setting lager tables

• Provided positive first impressions to welcome existing, new, and potential customers.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Solved customer challenges by offering relevant products and services.
• Answered customer questions about sizing, accessories, and merchandise care.
• Helped customers locate products and checked store system for merchandise at other sites.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Professionally communicated with motorists stuck in stopped traffic.
• Patiently directed motorists towards detours and alternate routes.
• Controlled flow of automotive traffic under direction of project supervisor.
• Used flagging tools such as stop and slow paddle and red flag.
• Intimately familiar with flagging safety regulations and equipment as published by OSHA.
• Familiar with use of hand signaling procedures.
• This was a temporary position I was hired for a short period of time.