Gabbryel Couch
Titusville,FL
Summary
Dynamic Customer Service Representative with a proven track record at Adecco/Computershare, excelling in complaint resolution and live chat support. Recognized for enhancing customer satisfaction through effective communication and multi-tasking. Committed to fostering team collaboration and anticipating customer needs, driving efficiency and positive outcomes in every interaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Adecco/Computershare
Remote
08.2023 - Current
- Responded to customer inquiries via phone, email, and webchat, ensuring timely resolutions.
- Supported customers with complex needs to enhance service satisfaction.
- Participated in team discussions to share insights and improve processes.
- Identified areas for personal development to foster professional growth.
- Sought improvement opportunities within workflows to increase efficiency.
Customer Service Representative/Chat Support Representative
Foundever
Remote
08.2022 - 04.2023
- Resolved technical issues and troubleshooting problems to enhance customer satisfaction.
- Processed orders and transactions efficiently to ensure prompt service delivery.
- Communicated product and service information to customers through various channels.
- Handled customer complaints effectively to maintain positive relationships.
- Engaged with customers via instant messaging on website and mobile app for immediate support.
Bartender/Waitress
Dogs R' Us
Titusville, USA
11.2020 - 04.2022
- Mixed, garnished, and served alcoholic and non-alcoholic beverages per company specifications.
- Assisted guests in selecting menu items and drink choices.
- Took accurate food and drink orders using POS software or order slips.
- Provided menu recommendations upon request to enhance guest experience.
- Upsold additional products to maximize sales opportunities.
Relationship Banker II
TCF Bank
Livonia, USA
09.2018 - 07.2020
- Engaged prospective retail banking customers to establish beneficial business relationships.
- Welcomed customers upon branch entry, fostering a professional and friendly environment.
- Assessed financial needs of customers, delivering tailored banking solutions and referrals as necessary.
- Explained product and service benefits, requirements, and changes clearly to clients and bank staff.
Waitress/Server
Dogs R' Us
Titusville, USA
01.2015 - 08.2018
- Greeted and escorted customers to tables, ensuring a welcoming atmosphere.
- Accurately took food and drink orders using POS software or by memorization.
- Provided menu recommendations to enhance customer dining experience.
- Upsold additional products to increase overall sales revenue.
Education
Associates in Arts -
Eastern Florida State College
Cocoa, FL12.2018
Skills
- Multi-tasking
- Complaint resolution
- Live chat support
- Microsoft Office Suite
- Typing proficiency
- Customer service excellence
- Positive attitude and enthusiasm
- Team collaboration
- Anticipating customer needs
- Punctuality and dedication
Certification
- Pet Nutrition and Veterinary Support Assistant, 2018
- ABC Bartending School, 2021
Languages
English
Full Professional
Timeline
Customer Service Representative
Adecco/Computershare
08.2023 - Current
Customer Service Representative/Chat Support Representative
Foundever
08.2022 - 04.2023
Bartender/Waitress
Dogs R' Us
11.2020 - 04.2022
Relationship Banker II
TCF Bank
09.2018 - 07.2020
Waitress/Server
Dogs R' Us
01.2015 - 08.2018
Associates in Arts -
Eastern Florida State College
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