Gabby Aleksander
51 Peter Way Kiamesha Lake ,NY
Overview
18
18
years of professional experience
1
1
Certification
Work History
Territory Manager
Mountain Service
09.2023 - Current
- Building and maintaining customer relationships
- Meeting sales targets
- Efficient sales operations
- Planning and coordinating
- Excellent communication
- Ability to overcome objections
- Meet sales targets to gain an increase in revenue
- Developing new business opportunities
- Analysis data
- Attending meetings with senior management
- Ability to effectively manage multiple accounts
- Conducted regular customer visits to nurture relationships and increase sales opportunities
- Process of monitoring and controlling money customers owe for goods or services purchased on credit.
- Maintaining a consistent cash flow through timely collections and accurate invoicing
Customer Service Representative
Mountain Service
03.2023 - 09.2023
- Work with customers to process orders
- Resolve problems
- Provide information about products and services
- Improving customer experience
- Time management
- Managing incoming calls
- Managing customer service inquiries
- Selecting and explaining the best decision
Licensed Cosmetologist
WTS International, Inc.
11.2019 - 03.2020
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
- Offered highly skilled and diverse salon services to over 20 daily customers, including cuts, color services and styling
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Suggested treatments and styles to suit customers' appearance and desired look
- Offered color swatches to help clients choose desired hair color Created memorable customer experiences by including special services such as head massages during appointments
- Used scissors, trimmers, clippers, and brushes on over 20 customers with 100 % customer satisfaction rate
- Maintained regular client list of up to 10 repeat customers while handling 10 walk-in clients daily
Hair Stylist
Regis Corporation
05.2015 - 11.2019
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
- Offered highly skilled and diverse salon services to over 20 daily customers, including cuts, color services and styling
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Suggested treatments and styles to suit customers' appearance and desired look
- Offered color swatches to help clients choose desired hair color Created memorable customer experiences by including special services such as head massages during appointments
- Used scissors, trimmers, clippers, and brushes on over 20 customers with 100 % customer satisfaction rate
- Maintained regular client list of up to 10 repeat customers while handling 10 walk-in clients daily
- Counted and documented opening and closing cash amounts daily
- Determined appropriate hair treatments based on conditions and textures
- Kept detailed records of customer information and services provided to increase return customers
- Sold and promoted hair care products and cosmetics, helping increase salon revenues by 100 %
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
Hairstylist and manager
Black and white
09.2007 - 03.2013
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health
- Suggested treatments and styles to suit customers' appearance and desired look
- Cleaned and maintained entire salon, including cut and wash stations, waiting area and product shelves
- Offered color swatches to help clients choose desired hair color Completed safety training and certifications
- Processed payments by entering sales in register
- Designed individualized plans to assist customers in healing damaged or dry hair
- Distributed business cards outside of salon to generate new business Trimmed, cut and shaped hair and hairpieces based on customer preference
- Provided catalogs showcasing latest trends to clients to help in choosing color and style
- Determined appropriate hair treatments based on conditions and textures
- Escorted guests to and from treatment rooms
- Performed in-home services for elderly clients unable to travel to salon
- Recorded weekly supply and inventory needs and made regular orders
- Counted and documented opening and closing cash amounts daily Trained salon staff in traditional and innovative haircutting techniques and salon management
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
- Resolved guest complaints about service or style
- Serviced high-profile clients with intricate coloring and highlighting Techniques
Secretary/Receptionist
Vak ood
06.2009 - 03.2011
- Written and verbal communication skills.
- Customer service.
- Multitasking and prioritizing.
- Dependability.
- Familiarity with Microsoft Office.
- Problem-solving.
- Ability to work under pressure.
- Attention to detail
- Answer and direct phone calls, taking detailed messages when necessary
- Return customer phone calls, providing sufficient answers to questions
- Perform clerical work such as typing documents, printing, copying, faxing, etc.
- Attend meetings and interviews to take notes relevant to the case
- File important and confidential documents
Education
High School Diploma -
Pghtb
Ruse, BulgariaSkills
- Written and verbal communication skills
- Customer service
- Multitasking and prioritizing
- Dependability
- Familiarity with Microsoft Office
- Problem-solving
- Ability to work under pressure
- Attention to detail
Certification
- Cosmetology License
- Life and health insurance license
- May 2021
Languages
Bulgarian Fluent
English Fluent
Timeline
Territory Manager
Mountain Service
09.2023 - Current
Customer Service Representative
Mountain Service
03.2023 - 09.2023
Licensed Cosmetologist
WTS International, Inc.
11.2019 - 03.2020
Hair Stylist
Regis Corporation
05.2015 - 11.2019
Secretary/Receptionist
Vak ood
06.2009 - 03.2011
Hairstylist and manager
Black and white
09.2007 - 03.2013
High School Diploma -
Pghtb