Gabrielle Carlon
Summary
Dedicated and compassionate sociology major seeking a challenging position in social work, leveraging academic knowledge and customer service experience to make a positive impact on individuals and communities.
Overview
9
9
years of professional experience
Work History
Barista
Starbucks
08.2022 - 12.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
Customer Service/GAP Claim Rep.
Portfolio
11.2020 - 08.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and claims courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Supervisor
Maxi-Matic, USA
03.2014 - 05.2017
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Customer Service Rep (Seasonal)
Ultimate Personnel Services
10.2013 - 01.2014
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Sociology
California State University - Fullerton
Fullerton, CA05.2023
Associate of Arts - Sociology
Mount San Antonio College
Walnut, CA05.2019
Skills
- Bilingual Spanish/English
- Type at 65 WPM
- Life Skills Development
- MS Office
- Compassionate
- Client Needs Assessment
- Conflict Resolution
- Efficient Under Pressure
- Decision Making/Analytical Thinking
- Data Collection and Management
- Escalation Management
- Written and Oral Communication
Timeline
Barista
Starbucks
08.2022 - 12.2022
Customer Service/GAP Claim Rep.
Portfolio
11.2020 - 08.2021
Customer Service Supervisor
Maxi-Matic, USA
03.2014 - 05.2017
Customer Service Rep (Seasonal)
Ultimate Personnel Services
10.2013 - 01.2014
Bachelor of Arts - Sociology
California State University - Fullerton
Associate of Arts - Sociology
Mount San Antonio College
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