Gabby Chavez Hopkins
Gardner
Summary
Dynamic sales and customer service professional with extensive experience in inbound and outbound calling across multiple organizations. Expert in utilizing CRM platforms and dial systems to drive revenue, manage customer interactions, and exceed performance goals. Recognized as a top performer and honored as Contact Center Agent of the month and top performer for multiple months. Experienced in dispatching, scheduling, and delivering timely, customer-focused solutions. Known for strong leadership, relationship-building skills, and a collaborative approach that consistently supports team and organizational success. Passionate about delivering exceptional service and driving growth through meaningful connections.
Overview
2
2
years of professional experience
Work History
CSR and Membership Coordinator
Southwind
07.2024 - Current
- Assisted customers with inquiries to ensure positive experiences and satisfaction.
- Maintained knowledge of products and services to provide accurate information.
- Handled customer complaints effectively, promoting resolution and retention.
- Processed orders and returns accurately to streamline operations.
- Utilized CRM software to document interactions and track customer feedback.
- Collaborated with team members to improve service efficiency and response times.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Collaborated with management to develop strategies for enhancing overall customer experience.
Assistant Coach
Wichita State University
05.2023 - 05.2024
- Assisted in developing training programs to enhance athlete performance and skill development.
- Collaborated with head coach to design practice plans tailored to team objectives.
- Evaluated athlete progress through regular assessments and provided constructive feedback.
- Coordinated logistics for travel, ensuring compliance with university policies and budget constraints.
- Implemented video analysis to improve team strategies and individual performances during competitions.
- Facilitated communication between players, coaching staff, and athletic department personnel to ensure alignment on goals.
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
Education
MBA - Sport Management
Wichita State University
Wichita, KS05.2023
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Active listening
- Conflict resolution
- Microsoft outlook
- Relationship building
- Computer proficiency
- Customer relations
- Documentation
- Payment processing
- Data entry
- Scheduling
- Administrative support
- Call management
- Problem resolution
- Dispute resolution
- Team development
- Client relations
- Microsoft Excel
- Staff training
- Call center operations
- Product sales
- Customer relationship management (CRM)
- Sales closing
- Product and service solutions
- Service upselling
Accomplishments
Top contact center agent and top sales performer.
Timeline
CSR and Membership Coordinator
Southwind
07.2024 - Current
Assistant Coach
Wichita State University
05.2023 - 05.2024
MBA - Sport Management
Wichita State University