Gabrielle Coltes

Train new employees and delegate daily tasks and responsibilities. Maintain a clean and safe work environment while ensuring all employees adhere to safety guidelines and protocols. Complete cash and credit card transactions accurately using POS software. Oversee daily cash handling procedures, maintaining accurate records and minimizing discrepancies. Enforced company policies and regulations with employees. Upheld strict financial controls by keeping funds secure and accurately transferring monies. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches. I monitored customer behaviors and upheld strict protocols to prevent theft of assets. Assisted a broad range of 20, up to 70 customers each hour, and remained poised and professional even in high-stress situations, and when dealing with irate individuals.

Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges. Built relationships with customers to encourage repeat business. Managed returns, exchanges and refunds in accordance with store policy. Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment. Handled cold calls, to upsell seasonal items to our platinum members. Educated clients on current promotional offerings and products using persuasive selling tactics.