Gabby Gonzales
Summary
Seeking a Lead position that utilizes customer service, organizational, problem solving skills. Summary Of Qualifications. Nine year's plus of customer service experience in call center's fast food, as well with packaging meat and cutting meat. General computer knowledge of Microsoft Word, and company software program for data entry. Known for being a solid team player with the ability to work independently and accurately with little or no supervision. Promoted from part-time to third key to full-time assistant manager within a month of employment with additional responsibly of training. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Elwood Staffing
01.2022 - 01.2023
- Obtained customer's names, addresses, and billing information, for verification security purposes
- Assisted customers on the Website of PetSmart.com or PetSmart.ca
- At times would process orders on the website for the customers were not able too on their end
- Received and notated to customer complaints
- Reviewed orders as to see if they were ready for pickup or if orders were ready, would track orders for the customers
Customer Service Representative
KiwiCo
03.2020 - 01.2021
- Obtained customer's names, addresses, and billing information, product number's and specifications of items
- Filed copies of of orders received, or post orders on records
- Received and respond to customer complaints
- Reviewed orders for completeness and incomplete order's for further processing
Customer Service Representative
TTEC Greeley
01.2017 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Driver associate/Ninja
logistics Amazon
01.2017 - 03.2020
- Arrived to the warehouse to load the truck
- Reviewed the truck/van to make sure there was no additional damages if any checking if tires were in good shape
- Would have a cellphone to process the deliveries for the day
- Would show up to the delivery address that the packages would need to delivered too
- Once finished with the last delivery I would fill up the truck/van with the gas cards and return to the warehouse
Packaging Handler
Mountain State Rosen/Lamb Plant
11.2016 - 01.2017
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
Meat Trimmer
JBS Swift
07.2016 - 10.2016
- Used hand tools to complete delicate work.
- Maintained safety practices and quality controls.
- Trimmed unwanted materials off desirable [Products].
- Ran high-speed mold machines, grinders and cutters.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Service Representative
Startek
09.2014 - 07.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Associate/Assistant Manager of Sales
Clair's Inc.
11.2010 - 01.2012
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security and handled incidents calmly.
Team Member
Orange Julius/Dairy Queen
08.2009 - 01.2012
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Customer Consultant
Afni Inc, Verizon
11.2010 - 04.2011
- Listened to customers in actively to assess issues and provide accurate information.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Accessed multiple databases to investigate customer questions and concerns.
Education
High School Diploma -
Greeley West High School
Greeley, CO05.2009
Skills
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- Upselling Products and Services
- Understanding Customer Needs
- Order and Refund Processing
- Call Documentation
- Calm and Professional Under Pressure
- Answering Customer Questions
- Merchandise Arrangements
- Call Transfers
- Consulting Supervisors
- Inbound and Outbound Calling
Timeline
Customer Service Representative
Elwood Staffing
01.2022 - 01.2023
Customer Service Representative
KiwiCo
03.2020 - 01.2021
Customer Service Representative
TTEC Greeley
01.2017 - 03.2020
Driver associate/Ninja
logistics Amazon
01.2017 - 03.2020
Packaging Handler
Mountain State Rosen/Lamb Plant
11.2016 - 01.2017
Meat Trimmer
JBS Swift
07.2016 - 10.2016
Customer Service Representative
Startek
09.2014 - 07.2016
Sales Associate/Assistant Manager of Sales
Clair's Inc.
11.2010 - 01.2012
Customer Consultant
Afni Inc, Verizon
11.2010 - 04.2011
Team Member
Orange Julius/Dairy Queen
08.2009 - 01.2012
High School Diploma -
Greeley West High School
Similar Profiles
Samuel AlanisSamuel Alanis
Material Handler at Elwood StaffingMaterial Handler at Elwood Staffing
Douglas PextonDouglas Pexton
Laborer at Elwood StaffingLaborer at Elwood Staffing
Vision BellVision Bell
Order Processor at Elwood StaffingOrder Processor at Elwood Staffing