Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Gabby Lidean

Potlatch ,ID

Summary

Dynamic and compassionate professional with a diverse background in healthcare and customer service. Excelled in patient care, demonstrating strong interpersonal skills and a commitment to excellence. Adept at multitasking and prioritizing responsibilities efficiently, with a proven track record of improving patient satisfaction and streamlining clinic workflows. Recognized for outstanding conflict resolution abilities.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Patient Care Technician

Lewis Clark Kidney Center
03.2024 - Current
  • Administered point-of-care testing devices to perform blood glucose checks and other diagnostic tests.
  • Operated electronic health record systems to efficiently document patient information and manage care plans.
  • Utilized vital signs monitoring equipment to measure and record patients' blood pressure, temperature, and heart rate.
  • Demonstrated effective communication skills to coordinate with healthcare team and provide compassionate patient support.
  • Provided emotional support to patients coping with chronic kidney disease.
  • Assessed vascular access points for proper function before procedures.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Coordinated appointment schedules for multiple patients, optimizing clinic workflow and minimizing wait times.
  • Responded to dialysis-related emergency situations under nurse supervision.
  • Obtained patient's blood samples via access site or dialysis lines.

Anesthesia Technician

Kootenai Medical Center
03.2023 - 02.2024
  • Monitored and maintained anesthesia equipment to ensure optimal functionality
  • Calibrated anesthesia machines for accurate delivery of anesthetic gases and vapors.
  • Maintained and cleaned anesthesia machines by changing soda-lime, refilling vaporizers with anesthetic agents and replacing nitrous, oxygen and air cylinders.
  • Stocked anesthesia supplies in anesthetizing locations, fiber optic carts, ploss carts and emergency airway bags.
  • Enhanced patient safety by conducting routine inspections and troubleshooting issues with anesthesia machines and devices.
  • Monitored and maintained anesthesia equipment to ensure optimal functionality and safety.
  • Contributed to a positive work environment by providing ongoing support to anesthesia providers throughout each procedure.
  • Collaborated effectively with interdisciplinary teams to deliver well-coordinated, high-quality care during complex procedures.

Medical Assistant

Gritman Medical Center
08.2022 - 02.2023
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Tested and recorded blood glucose levels.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.

Member Consultant

Washington State Employee Credit Union
08.2021 - 07.2022
  • Served customers with knowledgeable, friendly support at every stage of their banking experience.
  • Stayed cucrrent on company offerings and industry trends.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to event marketing, sales and brand promotion.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Met existing customers to review current services and expand sales opportunities.
  • Listen to customers needs, to fit them with the best type of bank account, loans and investment plans.
  • Maintained detailed records for credit union audits.

Phlebotomist Intern

Gritman Medical Center
05.2021 - 06.2021
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Monitored patients for reactions and verified sample quality.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • During clinical studies performed over 100 venipunctures, over 25 finger pokes and completed over 100 clinical hours. Working with all departments within the hospital.

CSA

Umpqua Bank
05.2019 - 08.2021

Being a CSA with Umpqua Bank I assist customers with all types of banking needs. Daily assist customers with setting up or closing accounts, and signing up for new services. I help customers with any banking need from daily account transactions, assisting with online banking to Completing special procedures for customers such as ordering new checks, stopping payments or investigating identity theft. Behind scenes of Umpqua bank I am auditing fellow teller currency to contribute to dual-control procedures. Other tellers are not the only thing I balance with in dual-control; vault, ATM coin and shipments. As a banker I also keep my own work station in a clean organized manner, making it easy to balance daily and keep customer information/projects private. Working closely with other departments to achieve customers needs is also another major part of my job. I follow strict rules and regulations to keep customer information safe and confidential. With banking I have made close relationship with my customers in order to understand how to better serve them and at the same time meet my production goals that are given to me.

CNA

Brookdale Senior Living Inc.
10.2018 - 05.2019

As a resident assistant I care for residents with daily hygiene, including dental and mouth care, bath functions, hair care, and dressing. Assist residents with bowel and bladder functions. Assisting with ted hose, changing bed lining, cleaning up residents room, and laundry apart of my everyday routine. At Brookdale a resident assistant will take orders and service meals to more independent residents, as well as feeding residents who are unable to feed themselves. Transferring residents in one and two-person assists as well as trained on using a side board.

When I am a Med Tech I will preform the same tasks as a resident assistant in addition to administering medications while following the EMAR for each resident. Administering insulin, taking vitals and blood sugars, charting, collecting urine analysis and sending them to the lab. Contacting pharmacies and reorder medication are also apart of my responsibilities.

Apprentice Baker

Rosauers Supermarkets
08.2017 - 10.2018

Mixed icing, cookies, cakes and other bakery products by reading recipes, scaling and measuring ingredients and operating mixer. Mixed, proofed, shaped and baked dough for baguettes, donuts and other breads. Cut out fried and decorated donuts. Iced and airbrushed cakes and other pastries for customized orders. Set heat and humidity temperatures for proof box. Complied with all health and safety codes. Determined quantity of product to prep for next day’s operation by maintaining detailed production schedule. Resolved customer concerns in a positive and constructive manner. Carefully and attentively took customer orders by phone and in person. Packaged and labeled baked goods with accurate descriptions and ingredients. Effectively prepped, stored, rotated and stocked product. Routinely cleaned and maintained kitchen equipment and oven. Served bakery customers daily with professional and effective customer service. Safely operated mixers, proof box, oven and fryer.

Bakery Sales CLerk

Rosauers Supermarkets
05.2017 - 08.2017

Opening bakery duties includes packaging product that bakers made throughout each day. Putting out donuts and helping costumers get product that was requested. Closing bakery duties includes cleaning and organizing all bakery equipment uses by bakers that morning and preparing bakery kitchen for bakers following morning. Selling product produced was apart of both shifts and upselling baked goods to either help reduce product waste or promote new recipes.

Basic Combat training

U.S. Army
11.2016 - 05.2017

Went through all necessary training requirements to graduate Basic Combat Training. Qualifying in hand grenades, rifle marksmanship, and completed other graduation requirements. During this time there was a promotion to Platoon leader. This required cadence calling, getting each member of the platoon to formation on time and assisting in set-up and clean-up of field training exercises.

Bakery sales clerk

Rosauers Supermarkets
06.2016 - 11.2016

I would package the bakery items throughout the day, taking orders for the bakers and cleaning the bakery so it would be ready for the next day. I would also restock supplies for packaging in the bakery.

Courtesy Clerk

Rosauers Supermarkets
07.2014 - 05.2016

I bag grocery for customers and bring the to their car. I fill-in for other departments like bakery or meat department. I know how write on cakes and know different cuts of meats. I clean bathrooms and the front of the store.

Clean-up

Lacey-K-Tree Service LLC
01.2012 - 01.2012

I set-up the job site by putting signs and cones around the trucks. I brag brush and chip the wood, and haul wood out of the way. I clean up the job site. I raked the left over chips and put all equipment away. Off the job sit I would answer phones and help schedule estimates for upcoming customers.

Baby-sitter Helper

Retta's Daycare
01.2010 - 01.2012

Working at Retta’s Daycare I helped prepare healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions. Played games and read books to young children, limiting TV and mobile device time, assisted older children with homework assignments and monitored the children while playing outside.

Education

Phlebotomy

Lewis-Clark State College
Lewiston, ID
06.2021

High School Diploma -

Troy Jr. Sr. High School
Troy, ID
2016

Skills

  • Calm under pressure
  • Organized
  • Strong interpersonal skills
  • Observant
  • Dedicated to integrity
  • CPR certified
  • Work well with others
  • Compassionate to others needs
  • Successfully delegate jobs
  • Dependability
  • Conflict resolution ability
  • Open-minded communicative
  • Good at prioritizing responsibilities
  • Ability to multitask
  • Self-motivated and know how to work quickly and efficiently
  • Quick learner

Accomplishments

  • U.S. Army Basic Combat Training squad leader in urban operations and Platoon Guide
  • Successfully organized an AAU basketball tournament for fourth and fifth grade girls to raise money for the local Light a Candle Foundation 2016
  • Successfully made six baskets for children of families that had been affected by cancer 2016
  • North Idaho District Treasure 2015/16
  • HOSA President 2015
  • Troy High School Junior-Class Treasure 2014/15
  • Troy High School Softball team caption 2015
  • Troy High School Cross-Country team caption 2016
  • Troy 4-H Farmhands Secretary 2013/14
  • Successfully led a team of Troy High School Students of 30 on Christmas for kids community project 2013-2016
  • Most Valuable Banker 2019-2020

Certification

  • First Aid/CPR Certified
  • BLS certified

Timeline

Patient Care Technician

Lewis Clark Kidney Center
03.2024 - Current

Anesthesia Technician

Kootenai Medical Center
03.2023 - 02.2024

Medical Assistant

Gritman Medical Center
08.2022 - 02.2023

Member Consultant

Washington State Employee Credit Union
08.2021 - 07.2022

Phlebotomist Intern

Gritman Medical Center
05.2021 - 06.2021

CSA

Umpqua Bank
05.2019 - 08.2021

CNA

Brookdale Senior Living Inc.
10.2018 - 05.2019

Apprentice Baker

Rosauers Supermarkets
08.2017 - 10.2018

Bakery Sales CLerk

Rosauers Supermarkets
05.2017 - 08.2017

Basic Combat training

U.S. Army
11.2016 - 05.2017

Bakery sales clerk

Rosauers Supermarkets
06.2016 - 11.2016

Courtesy Clerk

Rosauers Supermarkets
07.2014 - 05.2016

Clean-up

Lacey-K-Tree Service LLC
01.2012 - 01.2012

Baby-sitter Helper

Retta's Daycare
01.2010 - 01.2012

Phlebotomy

Lewis-Clark State College

High School Diploma -

Troy Jr. Sr. High School
Gabby Lidean