Gabby Lockett
Baytown,Texas
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
4
4
years of professional experience
Work History
Team Leader
Whataburger
05.2020 - Current
- Worked on several different stations to provide optimal coverage and production goals
- Trained new team members by relaying information on company procedures and safety
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Customer Service Supervisor
Dick’s Sporting Goods
05.2023 - 04.2024
- Greeted everyone and proactively approached customers to understand their needs and support during their shopping experience
- Demonstrate ability to genuinely interact with customers to show passion, knowledge, and commitment to helping them in their desired activity, sport, or particular section
- Create an inclusive store environment where everyone feels welcome and respected
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Sales Assistant
Michael Kors
11.2022 - 04.2023
- Working closely with customers to determine their needs
- Replenishing clothing and other items on the sales floor
- A team player who has the ability to multitask and extremely focused on building lasting client relationships
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Family Member
Chick Fil A
09.2022 - 11.2022
- Being able to juggle efficiency and quickness when taking customer orders
- Keeping the store well-maintained and clean
- Preparing food correctly while following safety guidelines
- Assisting with resolving customer issues when necessary
- Collaborated with team members to ensure a seamless workflow and maintain production deadlines.
- Contributed to a positive work environment by maintaining a clean and organized workspace at all times.
Education
High School -
Clear Falls High School
05.2022
Skills
- CPR/AED certified
- Word certified
- PowerPoint certified
- Excellence customer service
- Customer and personal experience
- Dependable
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- People Management
- Staff Training
References
PERSONAL AND PROFESSIONAL REFERENCES ARE AVAILABLE UPON REQUEST
Timeline
Customer Service Supervisor
Dick’s Sporting Goods
05.2023 - 04.2024
Sales Assistant
Michael Kors
11.2022 - 04.2023
Family Member
Chick Fil A
09.2022 - 11.2022
Team Leader
Whataburger
05.2020 - Current
High School -
Clear Falls High School
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