Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabrielle Luhn

Las Vegas,Nevada

Summary

A passionate, dependable, and creative professional with expertise in guest relations, scheduling, and customer care. Builds and maintains lasting customer relationships while delivering consistent service that exceeds expectations. Adaptable to any environment and the people within that environment. Stays calm and proactive in high-stress situations while understanding and carrying out company policies and mission statements. Has extensive experience handling high volume customer needs, with the ability to quickly assess each customer while giving them a personalized experience.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bartender

Hogs And Heifers Saloon
11.2021 - 03.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Chiropractor Assistant

Southern Nevada Chiropractic
07.2021 - 09.2021
  • Provided medical assistant treatment including functional mobility, range and strengthening, evaluated and coordinate treatment plan
  • Prepared and maintained accurate patient information
  • Conferred with physician the progress of patients and adaptation of the treatment program, provided input on patient's progress, taking medical histories, recording vital signs
  • Provided current inventory supplies and equipment
  • Prepared patients for examination, x-rays
  • Administered front desk duties and performed other requested or assigned duties.
  • Conducted initial patient intake interviews, gathering essential medical history information for chiropractor review.

Scenic Painter

Scenic Solutions LLC
11.2019 - 06.2021
  • Self-taught, creative, and passionate painter gaining professional experience to extend my knowledge of paint, art, and design
  • Striving to meet clients' expectations every time
  • Learning a great understanding of things backstage and on the stage of the entertainment industries
  • Working independently or as a team while picking up different skills in different departments such as carpentry, welding, electronics, soft goods, and much more
  • Excellent at time management
  • Completes scheduled daily goals and tasks
  • Sand, prep, and paint furniture and backdrops for the entertainment industry
  • Use brushes, rollers, airbrushes, air guns, airless sprayers, and many different techniques
  • Add highlights, shadows, and details to projects that need it
  • Work with coworkers in different departments to extend skill set and knowledge.
  • Demonstrated flexibility in artistic styles, seamlessly transitioning between various project requirements and aesthetic preferences.

Server/ Bartender

Blind Bobs Bar and Restaurant
11.2017 - 03.2020
  • Goal-oriented bartender and server with superb customer service skills and vast expertise in local and non-local craft beers, wine, spirits, and cocktails
  • Excellent communication with customers and employees to ensure everyone's satisfaction
  • Work in a fast-paced dining establishment
  • Prepped and assisted other bartenders and servers when needed
  • Served alcoholic and non-alcoholic beverages along with food
  • Kept high energy while talking to patrons while checking up often to ensure quality service
  • Efficiently and accurately communicated with kitchen staff to ensure correct food orders.

Flight Attendant

American Airlines (Envoy Air)
10.2016 - 11.2017
  • High energy, detail-oriented flight attendant with extensive training in safety for myself and passengers
  • Outgoing with a robust customer-oriented approach and excellent communication and safety skills
  • Experience in assisting passengers during flights, providing various inflight services, resolving any passenger problematic issues, and ensuring everyone's safety at all times
  • Greet passengers and assisting them during flights to ensure that their needs are always fully met
  • Demonstrate all emergency procedures, preparing passengers for take-off and landing and any possible emergencies
  • Develop and maintain a calm and safe atmosphere during the whole flight
  • Collaborate with other crew members to increase passenger satisfaction in both service and safety
  • Perform safety checks before, during, and after every single flight.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.

Customer Care Specialist

Victoria's Secret
09.2013 - 09.2016
  • Dynamic customer service professional experienced in call-center and retail store settings
  • Productive relationship builder; excel at listening to customer needs, articulating product benefits, and creating solutions that value the customer
  • Highly professional- dependable, reliable, and able to perform duties with minimal to no supervision
  • Able to adapt to work in any department, including customer service, floor supervisor, fraud detection, collections, de-escalation, and social media
  • Respond to telephone inquiries, providing quality service
  • Access electronic and paper cataloging systems to look up product information and availability
  • Strive for quick complaint resolution
  • Use creativity and design skills to cater to customers styles
  • Ensure customers were satisfied with every part of their experience.

Barista

Starbucks
06.2014 - 01.2015
  • Friendly and fast-working barista with high volume customers
  • Adept at efficiently and hygienically operating various coffee machines and POS software while maintaining outstanding customer service
  • Quickly and accurately handle financial transactions of all types
  • Create specialized drinks to expected quality
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Cosmetologist and Salon Assistant

Tavernier's Salon and Spa
09.2012 - 01.2015
  • Licensed cosmetologist with over 10+ years of experience
  • Provided customers with a full range of hair care services, specializing in color, building a solid customer base, and performing administrative duties
  • Occasionally assisted other stylists and worked as the receptionist
  • Perform Cosmetology services with solid time management
  • Resolve guest complaints, maintaining a positive salon experience for all patrons
  • Keep salon instruments and equipment sanitized to state board standards
  • Spoke with clients on the phone to verify appointments or take messages for other stylists
  • Greet and have consultations with clients
  • Took inventory of salon materials, ordered salon supplies, and restocked shelves with product
  • Complying with all health and safety regulations.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.

Education

High School - Regular High School studies focused on Science, Technology, Engineering, Math, and Public Speaking Skills.

Dayton Regional STEM School
01.2013

Skills

  • Strong multitasking
  • Highly reliable
  • Service-oriented mindset
  • Engaging personality
  • Customer service expertise
  • Creativity and Artistic Expression
  • Critical Thinking
  • Adaptability
  • Strong work ethic
  • Strong communication

Certification

Ohio Cosmetology Managers license, Elite Hair Academy, 2013, Elites In-depth, hands-on program included courses on business development, customer care, consultations, haircutting, color, styling, texturing, nail care, massage, makeup, waxing, and managing.

Timeline

Bartender

Hogs And Heifers Saloon
11.2021 - 03.2023

Chiropractor Assistant

Southern Nevada Chiropractic
07.2021 - 09.2021

Scenic Painter

Scenic Solutions LLC
11.2019 - 06.2021

Server/ Bartender

Blind Bobs Bar and Restaurant
11.2017 - 03.2020

Flight Attendant

American Airlines (Envoy Air)
10.2016 - 11.2017

Barista

Starbucks
06.2014 - 01.2015

Customer Care Specialist

Victoria's Secret
09.2013 - 09.2016

Cosmetologist and Salon Assistant

Tavernier's Salon and Spa
09.2012 - 01.2015

High School - Regular High School studies focused on Science, Technology, Engineering, Math, and Public Speaking Skills.

Dayton Regional STEM School

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