Gabby Phanthavong
Atlanta,GA
Summary
Detail-oriented and results-driven Implementation-Conversion Product Consultant with extensive experience in API strategy development, system integration, and technical support. Proven track record in enhancing developer productivity, reducing API errors, and improving overall system reliability. Specialized expertise in Learning Management Systems (LMS), serving as a technical subject matter expert to design, implement, and manage comprehensive training portals. Skilled in quality assurance, project management, and customer service, with a strong background in IT support and business process improvement. Adept at collaborating with clients and cross-functional teams to deliver innovative solutions and drive organizational success. Holds a Master of Science degree from Kennesaw State University and a Bachelor of Business Administration from Georgia State University.
Overview
6
6
years of professional experience
Work History
Implementation-Conversion Product Consultant I
FIS Global
06.2022 - Current
- Collaborated with clients to define API strategies that aligned with business goals
- Assessed and improved existing systems for enhanced API integration
- Involved in testing projects through functional testing, system integration testing, UAT, and post-production support phases
- Developed and maintained API documentation and specifications, resulting in a 20% increase in developer productivity and a 10% reduction in API errors
- Troubleshot and debugged API issues, resulting in a 25% reduction in API downtime and a 15% increase in overall API reliability
- Assisted clients with product inquiries, providing accurate and detailed information about product features and benefits
- Evaluated product and process design for potential quality issues before implementation
IT Analyst
P&C Machine Co.
06.2020 - 06.2022
- Succeeded in providing a straightforward customer experience through online and phone responses to quickly resolve issues
- Employed ticketing system to communicate information and fully document issues and opportunities
- Monitored the daily ticket queue to ensure that all tickets are updated and efficiently resolved
- Identified and resolved both straightforward and complicated problems with IT hardware and software by making use of all the resources offered, including monitoring platforms, automation scripts, and remote access tools
- Added to the knowledge base by flagging, amending, and writing articles using the KCS methodology
Technical Consultant (LMS) Intern
Fulton County
01.2019 - 05.2019
- Operated as a technical subject matter expert for learning management systems (LMS) to partner with various system integration partners/vendors focusing on designing a holistic system to provide Fulton County departments with a functional training portal
- Assessed current state legacy systems and software being leveraged to create a system architecture map highlighting all dependent databases and systems for development teams to incorporate in the future state design
- Drafted process flow and UX/UI screens for product owners to ensure all future state features and functionalities were incorporated
- Provided weekly presentations to leadership on engagement status and potential obstacles the team faced that would impact an on-time delivery
- Spearheaded reporting and dashboard functionality deliverables to display KPIs and quotas focusing on user adoption and course completion metrics
Education
Master of Science -
Kennesaw State University
Kennesaw, GA12.2022
Bachelor of Business Administration -
Georgia State University
Atlanta, GA05.2019
Skills
- Python
- Microsoft Office
- SQL
- Java
- Jira
- DB2
- SoapUI
- Quality Assurance
- API
- Project Management
- Requirements Analysis
- R Studio
- Business Intelligence Tools
- IT Support
- Customer Service
- Learning Management Systems
- Business Process Improvement
- JSON
Timeline
Implementation-Conversion Product Consultant I
FIS Global
06.2022 - Current
IT Analyst
P&C Machine Co.
06.2020 - 06.2022
Technical Consultant (LMS) Intern
Fulton County
01.2019 - 05.2019
Bachelor of Business Administration -
Georgia State University
Master of Science -
Kennesaw State University
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