Gabby Radtke

• Engineered and crafted a website for the company's marketing strategy.
• Collaborated with various travel suppliers to obtain favorable pricing for customers.
• Offered thorough information about specific destination characteristics.
• Developed personalized trip schedules to align with customer desires.
• Verified all bookings were recorded accurately within the system ahead of customer trips.
• Analyzed customer feedback forms after trips.
• Partnered with peers to stay current on industry trends and innovations by competitors.
• Researched new destinations and attractions appealing to potential travelers.

Reports and Dashboards

• Designed detailed reports suited for all organizational Salesforce users, using Salesforce Lightning Report Builder and Dashboard Builder.
• Used knowledge of SQL to quickly manipulate data and create reports.
• Established essential starter reports to support teams in Sales, Billing, Finance, Product, Partner Support, and Marketing.
• Developed reports on system utilization trends for senior management review.
• Partnered with department leaders to develop improved data visualization tools for senior management in Billing, Finance, Sales, and Revenue Operations.
• Solely created, maintained, and managed all dashboards and their respective reports for each department of the organization to ensure accuracy and integrity.
• Created documentation in Confluence for report specifications, business rules, and dashboard maintenance procedures.
• Facilitated training and provided support to end users on report and dashboard functionality, and best practices.

User Maintenance and Management.

• Solely managed user creation and deactivation tasks within Salesforce organizations, including budgeting for licenses.
• Developed and sustained dashboards maintaining data integrity during setup and deactivations.
• Enhanced the onboarding experience through innovative training and streamlined setup procedures.

Documentation for End User Training

• Compiled multiple guides to enhance understanding of Salesforce processes on Confluence.
• Created detailed documentation of system configurations, processes, and troubleshooting techniques.
• Served as lead trainer for Salesforce users.

General Salesforce Admin

• Performed troubleshooting on existing applications within the Salesforce platform.
• Assisted with creating documentation around system configurations and changes made over time.
• Collaborated with other teams to ensure seamless integration between multiple platforms.
• Provided technical support to internal users on Salesforce issues or questions.
• Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
• Managed the development process from design through testing to deployment of new products or features in Salesforce environment.
• Analyzed user stories and developed test plans for validating functionality before release into production environment.
• Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
• Executed role hierarchies, shared rules, and recorded level permissions to provide shared access among different users.

• Facilitated communication between cross-functional teams to resolve issues quickly and efficiently.
• Maintained current knowledge of technology used in the field of Sales Operations Management.
• Developed strategies to improve customer service, increase sales efficiency, and maximize profits.
• Provided guidance on product development initiatives based on customer feedback.
• Monitored competitor activity in order to stay ahead of industry trends.
• Collaborated with other departments to ensure seamless coordination of activities across the organization.
• Created monthly reports tracking key performance indicators such as revenue goals and customer satisfaction ratings.
• Oversaw regional and local sales managers and staff.
• Supported sales team members to drive growth and development.

• Generated weekly reports summarizing case activity levels across different regions and markets for management review.
• Trained new team members on best practices for responding to partner inquiries, resolving conflicts, and providing excellent customer service.
• Analyzed data from customer feedback surveys to identify areas needing improvement in customer service delivery.
• Communicated clearly about complex topics using appropriate language for each situation while maintaining a professional attitude at all times.
• Created and maintained detailed records of partner interactions, inquiries, and resolution status.
• Responded promptly and accurately to all inquiries from both internal stakeholders as well as external customers.
• Developed a comprehensive understanding of the company's products, services, processes and procedures for supporting partners.
• Monitored the progress of outstanding cases regularly and provided follow-up communication when needed.
• Provided technical support to partners in order to help them troubleshoot and resolve their issues.
• Collaborated with internal stakeholders on initiatives that improve customer service operations.
• Reviewed incoming tickets and cases from partners daily and assigned them accordingly according to priority level.