Gabby Ramos

• Disinfected and mopped bathrooms to keep facilities, homes , job sites sanitary and clean.
• Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
• Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
• Maintained a safe working environment through proper use of cleaning products and equipment.

Greets customers, takes orders, and serves food and drinks. Works in a fast environment, able to multitask. They also work with the kitchen and other staff to ensure customer satisfaction. Handles customer complaints. Strong organizational skills. Active listening and communication skills. Knowledge of food and beverage menu items. Attention to detail and accuracy. Flexibility to work shifts.

• Being able to lift, push, pull, squat, bend, and reach
• Being able to work at heights up to 40 feet
• Being able to stand, walk, and move around during shifts
• Using equipment: Operate powered industrial trucks like forklifts, pallet jacks, and cherry pickers
• Scanning and reading barcodes: Use scanners to read product barcodes

Customer service or care management role within CVS Health, where the employee works through the Carenet platform to interact with customers regarding their healthcare needs, often including inbound calls, providing health information, coordinating care, and navigating benefits, all while adhering to CVS's policies and procedures; essentially acting as a healthcare concierge for CVS members through a virtual platform managed by Carenet.

• Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
• Resolved customer complaints with empathy, resulting in improved satisfaction ratings.

GPA:3.44