Gabby Russell
Plaistow,NH
Summary
I am gainfully employed in a director role however I feel my unique set of skills would be an excellent addition to any part-time customer service or sales position. Driven to always be improving numbers and driving business forward. Born connector and leader with proven analytical abilities.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Delivery Driver
Door Dash
Haverhill, MA
08.2023 - Current
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Miantains a 5 star customers serice rating for food delivery.
Regional Director of Recruiting
Marquis Health Services
Woburn, MA
04.2023 - Current
- Established and communicated recruitment objectives and policies to employees.
- Recruits and manages a team of recruiters that staff all permanent positions within 17 skilled nursing facilities across New England.
- Managed a monthly Indeed budget for open positions.
- Experienced with Apploi, an applicant tracking system.
- Discussed openings with department managers, as well as desired characteristics and qualifications in candidates.
- Cultivated and deepened productive relationships with recruitment partners.
- Assisted in employee recruitment, hiring and interview processes.
- Developed employee orientation and training programs for new hires.
- Scheduled meetings with employees to address concerns and grievances.
- Handled employee discipline and termination to address policy infractions.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Created and implemented employee retention strategies.
- Prepared presentations to company executives regarding employee performance and retention trends.
- Researched industry trends to inform compensation and performance strategies.
- Wrote and impletmentd strategic plan for annual growth.
Director of Recruitment
Barton
Peabody, MA
04.2022 - 03.2023
- Developed and managed recruitment process, sourcing as many hundreds of candidates each year to fill key positions for temporary locum providers as well as agency RN placements.
- Tailored recruitment strategies for different types of vacancies by adjusting wording, social media paths and key websites.
- Discussed openings with department managers, as well as desired characteristics and qualifications in candidates.
- Established and communicated recruitment objectives and policies to employees.
- Handled employee discipline and termination to address policy infractions.
- Scheduled meetings with employees to address concerns and grievances.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Prepared presentations to company executives regarding employee performance and retention trends.
- Suggested promotions and wage increases according to employee performance.
- Created and implemented employee retention strategies.
- Developed employee orientation and training programs for new hires.
- Assisted in employee recruitment, hiring and interview processes.
Sales Team Manager
Barton
Keene, NH
01.2018 - 04.2022
- Worked closely with marketing department to optimize strategic initiatives.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Maintained professional network of potential clients and business opportunities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Exceeded budgeted sales goals every year with the exception of 2020 during the COVID outbreak.
- Generated over 9 million dollars in career sales in just under 6 years of tenure.
- Developed a high producing sales team that consistency achieved sales goals.
- Successfully contributed to a positive group culture by creating team building activities regularly and writing and producing a group musical every holiday from 2018 until 2021.
Group Manager/Recruiter
Barton
Keene, NH
09.2015 - 01.2018
- Assisted newly hired team members by explaining company procedures and production requirements.
- Explained job duties, compensation and benefits to potential candidates.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Read, analyzed, and interpreted various internal and external documents and reports.
- Met monthly sales and production goals month over month.
- Hired and developed new recruiters.
- Developed employees into group managers.
- Participated in quarterly reviews.
Lead Pharmacy Technician
CVS Pharmacy
Gardner, MA
05.2001 - 08.2014
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Established and updated patient profiles, medications and insurance details.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Maintained clean and organized pharmacy shelving and work areas.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Answered telephones to respond to questions or requests.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Maintained proper storage and security conditions for drugs.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Operated cash registers to accept payments from customers.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
Education
Real Estate Pre License - Real Estate
NH REAL ESTATE SCHOOL - Ann Flanagan
Bedford, NH10.2023
Bachelor of Science - Elementary Education
Fitchburg State University
Fitchburg, MA05.2007
MBA - Leadership
Southern New Hampshire University
Hooksett, NHSkills
- Sales Leadership
- Problem-Solving
- Sales Quota Management
- Customer Complaint Resolution
- Verbal and Written Communication
Accomplishments
- Promoted from recruiter to group manager , in less than 6-months.
- Led team to achieve budgeted sales numbers, earning recognition from upper management and financial reward.
- Exceeded sales goals year over year.
Certification
- Elementary Education License -2007
Timeline
Delivery Driver
Door Dash
08.2023 - Current
Regional Director of Recruiting
Marquis Health Services
04.2023 - Current
Director of Recruitment
Barton
04.2022 - 03.2023
Sales Team Manager
Barton
01.2018 - 04.2022
Group Manager/Recruiter
Barton
09.2015 - 01.2018
Lead Pharmacy Technician
CVS Pharmacy
05.2001 - 08.2014
Real Estate Pre License - Real Estate
NH REAL ESTATE SCHOOL - Ann Flanagan
Bachelor of Science - Elementary Education
Fitchburg State University
MBA - Leadership
Southern New Hampshire University
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