Gabrielle Shultz
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent communication skills, ability to handle challenging work, and excellent time management skills.
Overview
6
6
years of professional experience
Work History
Communications Manager
Huntington Catholic School
07.2023 - Current
- Managed social media accounts to engage with target audiences and promote brand visibility.
- Collaborated with other departments to create cohesive messaging across channels.
- Greeted visitors and answered phone calls, providing information to parents and staff members.
- Provided administrative support to the principal, teachers, and other school personnel.
- Maintained student records, including attendance data and grade reports.
- Coordinated events such as parent-teacher conferences, open houses and graduation ceremonies.
Associate Lead Customer Service Representative
Our Sunday Visitor
01.2020 - 06.2023
- Answers incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remains calm and professional in stressful circumstances and effectively diffuses tense situations.
- Develops strong customer relationships to encourage repeat business.
- De-escalates problematic customer concerns, maintaining calm, friendly demeanor.
- Escalates customer concerns, issues and requirements to supervisors for immediate rectification.
- Informs customers about billing procedures, processed payments and provides payment option setup assistance.
- Makes outbound calls to obtain account information.
- Trains newly hired top talent to fill key positions and maximize productivity.
Waitress
Applebee's Neighborhood Grill & Bar
01.2018 - 01.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Loan Administrator
Bippus State Bank
01.2019 - 01.2020
- Developed loan contracts and explained contract terms to clients.
- Updated client account information and records in company databases.
Education
Associate of Applied Science - Medical Imaging
Ivy Tech Community College of Indiana
Marion, IN05.2026
High School Diploma -
Bishop Luers High School
Fort Wayne05.2018
Skills
- Responding to Difficult Customers
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Customer Service
- Upbeat and Positive Personality
- Adaptive Team Player
- Positive and Friendly
- Fast Learner
Timeline
Communications Manager
Huntington Catholic School
07.2023 - Current
Associate Lead Customer Service Representative
Our Sunday Visitor
01.2020 - 06.2023
Loan Administrator
Bippus State Bank
01.2019 - 01.2020
Waitress
Applebee's Neighborhood Grill & Bar
01.2018 - 01.2023
Associate of Applied Science - Medical Imaging
Ivy Tech Community College of Indiana
High School Diploma -
Bishop Luers High School
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