Gabby Sibley
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hairstylist
Self-employed
04.2020 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Recorded notes for future reference about customer preferences and services delivered.
- Organized sales area and work station to showcase products and boost sales.
- Distributed business cards outside of salon to generate new business.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Styled hair, makeup and nails for customers for special events and occasions.
- Used social media platforms to promote salon and services.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted target market research to discover customer needs and analyze competitor trends.
Waitress
Shortfields
02.2017 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Front of House Team Member
Chick-fil-A
03.2015 - 02.2016
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
No Degree - Cosmetology
Academy of Hair Technology
Greenville, SC12.2019
High School Diploma -
Hillcrest High School
Simpsonville, SC06.2017
Skills
- Sell Hair Care Products
- Client Needs Evaluation
- Electronic Calendar Management
- Workflow Efficiency
- Desktop and Laptop Computers
- Marketing Understanding
- Build Customer Relationships
- Detail-Orientated
- Cash Register Operations
- Business Operations
- Sales Expertise
- Advanced Communication Skills
Certification
- Licensed Cosmetologist
Timeline
Hairstylist
Self-employed
04.2020 - Current
Waitress
Shortfields
02.2017 - Current
Front of House Team Member
Chick-fil-A
03.2015 - 02.2016
No Degree - Cosmetology
Academy of Hair Technology
High School Diploma -
Hillcrest High School
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