Gabby Wagers
Louisville,KY
Overview
11
11
years of professional experience
Work History
Administrative Assistant & Account Auditor
Optum, UnitedHealth Group
05.2020 - Current
- Processed and reviewed validity of start of care documents for 25+ patients per day
- Validated insurance information and key documents meet requirements for service
- Assembled and organized completed documents to facilitate process flow
- Reported on audited accounts and performance statistics in weekly team meetings to improve team efficacy and accuracy of accounts management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Developed supporting documentation and training materials for affiliated departments
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Communicated regularly with management regarding audit progress and any identified issues requiring attention.
- Contributed to successful annual audits by efficiently managing workload and completing tasks within established deadlines.
- Trained junior auditors on proper auditing techniques, contributing to their professional development and overall team success.
- Maintained detailed records of all audit activities, providing clear documentation for future reference or investigation.
Billing Call Representative
Charter Spectrum
10.2019 - 05.2020
- Handled 60+ customer interactions a day, giving detailed, personalized, friendly, and polite service to ensure customer satisfaction
- Collect source data such as customer names, addresses, phone number
- Memorized company products and services to customer questions quickly and efficiently.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Managed escalated calls with professionalism, successfully deescalating tensions while addressing the root cause of their issues.
Gallery Attendant/Security
Speed Art Museum
12.2017 - 10.2019
- Greeted 50+ visitors daily and provided information on upcoming museum events/art pieces.
- Managed emergency situations quickly and with flexibility.
- Ensured artwork and guest safety by diligently monitoring gallery spaces and maintaining proper environmental conditions.
- Collaborated with gallery staff to plan and execute successful opening receptions and special events.
- Supported artists during exhibition openings, ensuring their comfort and satisfaction throughout events.
- Developed strong relationships with patrons through personalized interactions at various gallery events.
- Operated handheld radio to maintain communication with other gallery personnel.
- Informed visitors of exhibit features and highlights to promote enriching gallery experiences.
Academic Advising Assistant - Work Study Program
SPALDING UNIVERSITY
05.2016 - 12.2018
- Ensured students met educational goals to meet their degree requirements
- Provided students with information on such topics as college degree programs and admission requirements, and financial aid opportunities
- Provided crisis intervention to students when difficult situations occur at schools.
- Developed strong relationships with students, fostering trust and open communication regarding their academic goals.
- Collaborated closely with faculty members, ensuring a seamless advising experience for all students.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Actively engaged in campus-wide initiatives focused on promoting student success strategies.
- Acted as a mentor to students, providing guidance on personal and academic development, helping them grow into well-rounded individuals.
Mail Room Clerk - Work Study
Spalding University
01.2015 - 10.2016
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Prioritized urgent or time-sensitive deliveries without compromising overall efficiency or accuracy across regular tasks.
- Weighed mail and computed pricing amounts.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Provided service and sales to walk-in customers.
- Performed preventative maintenance on printers, ensuring optimal performance and reduced repair costs.
Sales Associate - The Rock Shop
Hard Rock Cafe
08.2015 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Box Office Attendant/Theatre Attendant
Regal Cinemas
11.2014 - 06.2018
- Assisted patrons with special needs, ensuring a positive and inclusive experience for all.
- Effectively resolved customer issues through clear communication and problem-solving skills.
- Enhanced customer satisfaction by providing friendly, efficient service during ticket transactions.
- Participated actively in emergency preparedness drills to provide help when needed.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Managed high-volume ticket sales, keeping lines moving quickly while maintaining accuracy.
Apparel Associate/Cashier
Kroger
01.2014 - 09.2016
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
- Facilitated a positive working environment by fostering strong relationships among coworkers and demonstrating a commitment to teamwork.
- Handled high-pressure situations calmly when dealing with difficult customers while still providing exemplary customer service.
- Operated cash register to complete cash, check and credit card transactions.
- Contributed to loss prevention efforts by identifying potential theft situations and reporting suspicious activity to management promptly.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
Cashier/Store Team Member
Academy Sports And Outdoors
01.2013 - 09.2014
- Greeted 60+ customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
Education
B.A. in Interdisciplinary Liberal Studies -
SPALDING UNIVERSITY
Louisville, KY06.2019
Skills
- Data
- Organization
- Budget & Funds Management
- Interpersonal Communication
- Prioritization of Tasks
- Adaptability & Creativity
- Time Management
- Customer Service
- Computer Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Honors Accomplishments
- Student President for School of Liberal Studies (2017 - 2019)
- President of Alpha Iota Sigma Honor's Society (2017 - 2019)
- Admittance into society based on outstanding scholarly achievements, community engagement, and leadership in solving complex problems.
- Awarded the Don Glaser Scholarship Fund for Liberal Studies (2018 - 2019)
- Awarded the Jean McCauley Brown Scholarship (2017)
- Awarded the Spalding University Presidential Scholarship (2015 - 2017)
- Awarded based on academic accomplishments, extracurricular involvement, essays, & excellent interview.
Timeline
Administrative Assistant & Account Auditor
Optum, UnitedHealth Group
05.2020 - Current
Billing Call Representative
Charter Spectrum
10.2019 - 05.2020
Gallery Attendant/Security
Speed Art Museum
12.2017 - 10.2019
Academic Advising Assistant - Work Study Program
SPALDING UNIVERSITY
05.2016 - 12.2018
Sales Associate - The Rock Shop
Hard Rock Cafe
08.2015 - 09.2016
Mail Room Clerk - Work Study
Spalding University
01.2015 - 10.2016
Box Office Attendant/Theatre Attendant
Regal Cinemas
11.2014 - 06.2018
Apparel Associate/Cashier
Kroger
01.2014 - 09.2016
Cashier/Store Team Member
Academy Sports And Outdoors
01.2013 - 09.2014
B.A. in Interdisciplinary Liberal Studies -
SPALDING UNIVERSITY
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