Gabrielle Campbell
Fayetteville,USA
Summary
Customer Service Representative experienced in enhancing customer experiences through service-oriented behaviors and customized solutions. Delivered value by employing strong oral and written communication, active listening, and analytical problem-solving skills to understand customer desires and build loyalty.
Overview
11
11
years of professional experience
Work History
Technical Support Representative
Rheem
Fayetteville, NC
01.2023 - Current
- Provided technical assistance for Rheem products through phone and email support.
- Diagnosed product issues and guided customers through troubleshooting processes.
- Resolved warranty claims by assessing customer needs and product eligibility.
- Educated customers on product features and proper usage techniques.
- Documented customer interactions and solutions in the support ticketing system.
Customer Service Representative
Enablx
Fayetteville, USA
01.2023 - Current
- Answered inbound calls to greet and assist customers with various needs and questions.
- Researched customer inquiries and provided accurate information to effectively resolve issues.
- De-escalated customer complaints through effective communication techniques, enhancing customer satisfaction.
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Built strong knowledge of product line to assist customers in selecting products.
- Delivered empathetic solutions and recommendations, ensuring positive customer experiences.
- Utilized CRM software to manage customer interactions consistently.
Independent Sales Associate
Legal Shields
01.2019 - Current
- Met and exceeded sales goals while ensuring budget compliance across all accounts.
- Implemented merchandising strategies that enhanced product visibility and engagement.
- Created eye-catching displays that drew customer interest and increased foot traffic.
- Kept up-to-date on current and upcoming product and service offerings.
Customer Service Associate
Jamaican Kitchen
02.2016 - 02.2023
- Maintained customer satisfaction by implementing proactive strategies to address concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted high volume of customers daily with positive attitude, ensuring high levels of customer satisfaction.
- Resolved customer complaints by identifying root causes, selecting optimal solutions, and expediting corrections.
- Resolved customer complaints by determining the cause of the problem and selecting the best solution.
- Customer needs and resolving concerns.
Education
High School Diploma -
Smith High School
Skills
- Technical Troubleshooting
- CRM software
- Product Knowledge
- Problem resolution
- Customer inquiry response
- Customer Service
- Composed under pressure
- Fast-Paced Environment
- Team collaboration
- Conflict resolution
- Empathetic listening
- Diversity collaboration
Timeline
Technical Support Representative
Rheem
01.2023 - Current
Customer Service Representative
Enablx
01.2023 - Current
Independent Sales Associate
Legal Shields
01.2019 - Current
Customer Service Associate
Jamaican Kitchen
02.2016 - 02.2023
High School Diploma -
Smith High School