Gabe Montano
Buda,TX
Summary
Self-motivated individual with success in customer service and competitive work environments. Exceptional customer relations with a team-oriented focus. Adaptable and willing to learn new areas of the professional world. Looking to find a challenging career in an esteemed organization to grow professionally, while earning a good reputation amongst my peers. I'm seeking a position that will utilize my skills and expertise while offering the opportunity for advancement.
Overview
15
15
years of professional experience
Work History
Account Manager
Republic Services
01.2021 - 08.2023
- Gold Tier
- Exceeded Sales Goal by 352%
- Placed #23 company wide for Account Managers
- Effectively maintain and retain existing customers by proactively reaching out to existing customers on a daily basis
- Develop and maintain a thorough knowledge of the Company's available services, lines of business, pricing structures, and offer additional services as appropriate to assigned existing customers
- Perform contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate
- Respond to all cancellation requests in alignment with the established escalation policy
- Proactively communicate with or respond to customers in support of company pricing initiatives
- Utilize Salesforce on a daily basis, schedule and document all activity such as calls, meetings and proposals
- Responsible for capturing customer emails, minimizing rate restrictions and customer credits
- Increase customer penetration by selling full suite of Republic Services products
- Regularly meet with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.
Associate Account Manager
Republic Services
04.2019 - 04.2021
- Winners Circle 2020- Silver Tier
- Winners Circle 2019- Gold Tier
- Exceeded Sales Goal by 217%
- Initiated outgoing customer calls with prospective clients in a professional manner
- Updated the Contact Resource Management tool with current date as appropriate
- Received inbound calls for new business or from our clients and built effective customer relationships as well as customer loyalty
- Followed up on sales opportunities for existing commercial and industrial clients, as well as close the transaction
- Partnered and worked closely with outside sales representatives to provide support and prospected opportunities
- Completed contractual re-signs for existing customers to extend terms of service
- Responded to all cancellation requests
- Met regularly with sales manager/sales supervisor to review sales progress versus goals and status of key relationships
- Attended sales meetings and/or training and maintained open communication with sales team members
- Attended company sponsored activities, trade shows, as well chamber of commerce events
Sales Coordinator
Republic Services
09.2017 - 07.2019
- Worked closely with the Sales Manager and all sales personnel to ensure the day-to-day administrative requirements of the Sales
- Department are met
- Ensured the timely and accurate completion of the Sales Transaction
- Report (STR); reviewed the report after production to ensure that all entries have been properly recorded and all transactions have been accurately reconciled
- Reviewed the STR on a weekly basis with the Sales
- Manager to resolve any items of note
- Coordinated with all Sales personnel to ensure accurate tracking of commissions prior to submission for payment; reconciled any outstanding issues and prepare commission reports for approval by Sales
- Manager
- Maintained a working knowledge of the Company’s Contact
- Relationship Management tool to be able to produce management reports, reconciled outstanding items on such reports, and/or enter client activity
- Created new client file jackets and filed in a secure location, with limited access, in accordance with the Records Management Policy; may be required to review client records and gathered information prior to creation and establishment of client account
- Reviewed with Sales personnel, accounts that were going to be put on lock or be canceled and summarized issues, outstanding items and other important topics for the Sales personnel to be aware of
- Performed other job-related duties, as required.
Construction Solutions Executive
Republic Services
12.2016 - 09.2017
- Identified viable leads, managed prospects and secured all lines of temporary business offered within the market to exceed monthly established targeted profitable growth goals
- Utilized the Company’s Contact Relationship Management (“CRM”) tool on a daily basis, scheduling and documenting all activities, and developed robust information profiles on prospective customers to facilitate the acquisition of new business
- Developed and maintained an awareness of market behavior and competitive trends in designated market to anticipate changing customer needs; proactively managed customer base
- Generated and provided sales leads for permanent sales opportunities to the appropriate sales representative in the market to capture additional revenue
- Proactively communicated with, or responded to, customers in conjunction with the Company’s pricing initiatives
- Prepared and delivered sales presentations to grow existing client base; followed up with key decision makers
- Established long-term relationships with contractors in designated market
- Maintained a thorough knowledge of the Company’s available services, lines of business, pricing structures and sold into existing and prospective commercial and industrial clients, as appropriate, to grow targeted revenue and contribute to Company goals and objectives
- Met regularly with Sales Manager or General Manager, as appropriate to review weekly sales activities and prospective customer calling activities
- Tracked all prospective customer information on required reporting format
- Built relationships and increased Company visibility through the participation in Company-sponsored activities as required; attended trade shows, chamber of commerce events and other events, as necessary
- Acted as a company representative at community events, where required
- Completed all required Customer Service Agreements (“CSAs”), CRM entries and other reports in a complete, accurate and timely manner.
Residential Dispatcher
Republic Services
09.2013 - 12.2016
- Created and maximized capacity by ensuring productive use of all assets, equipment and drivers
- Ensured maximum productivity by achieving or exceeding
- Company-established goals by successfully routing vehicles
- Assigned loads to drivers based on designated routes and driver location
- Prepared, updated and dispensed the daily route schedule
- Gathered and maintained route sheet documentation for pick-ups
- (scheduled, missed, extra pick ups), route completions and driver locations
- Ensured route completion via the driver check-in process
- Courteously interacted with customers, as required
- Reported driver performance issues or concerns to appropriate management for resolution
- Followed all required safety policies and procedures
- Actively participated in the Company’s ReSOP program
- Performed other job-related duties as assigned.
Accessories/ Assistant Manager, II/Warehouse Account Manager
Tres Amigos Furniture
07.2010 - 05.2013
- Completed store operational requirements by scheduling and assigning employees; following up on work results
- Maintained store staff by recruiting, selecting, orienting, and training employees
- Maintained store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
- Ensured availability of merchandise and services by approving contracts; maintaining inventories
- Formulated pricing policies by reviewing merchandising activities; determining additional needed sales promotions; authorizing clearance sales; studying trends
- Secured merchandise by implementing security systems and measures
- Protected employees and customers by providing a safe and clean store environment
- Maintained the stability and reputation of the store by complying with legal requirements
- Determined marketing strategy changes by reviewing operating and financial statements and departmental sales records
- Maintained operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
- Contributed to team effort by accomplishing related results as needed
- Entered, processed, and filed new and prospective accounts
- Managed a portfolio of accounts
- Dealt with all aspects of a campaigning
- Used an existing network of industry contacts to generate new business
- Lead and trained other members of the account team
- Lead project management activities
- Achieved sales targets and goals by exceeding customer expectations
- Attended client meetings
- Maintained and expanded relationships with existing clients.
Restaurant Manager
Cilantro’s Colombian Grill
12.2008 - 08.2010
- Accomplished restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
- Achieved restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
- Met restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Planned menus by consulting with chefs; estimating food costs and profits; adjusted menus
- Controlled costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation
- Publicized the restaurant by designing and placing advertisements; inviting food editors to review the restaurant; contacting local, regional, and national magazines with feature ideas; encouraging local businesses to hold social events at the restaurant
- Maintained safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans; maintaining security and sprinkler systems; maintaining parking lot and walkways
- Maintained ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service
- Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Education
Physical Therapy Technician -
Apollo College
Tucson, AZ08.2005
Skills
- Customer Focused
- Ability to Work Under Pressure
- Adept Decision-Making
- Bilingual in Spanish
- Time Management
- Self-Motivation
- Conflict Resolution
- Strong Leadership & Relationship Building Skills
- Strategic Thinking
- Teamwork
- Creativity
- Problem Solving & Innovative Thinker
- Initiative Approach
- Continuous Learning
- Self-Management
- Written & Verbal Communication
- Efficient in MS Word/Works, Outlook, Salesforce, Powerpoint & Excel
- General Computer Skills
- Customer Relationships
Timeline
Account Manager
Republic Services
01.2021 - 08.2023
Associate Account Manager
Republic Services
04.2019 - 04.2021
Sales Coordinator
Republic Services
09.2017 - 07.2019
Construction Solutions Executive
Republic Services
12.2016 - 09.2017
Residential Dispatcher
Republic Services
09.2013 - 12.2016
Accessories/ Assistant Manager, II/Warehouse Account Manager
Tres Amigos Furniture
07.2010 - 05.2013
Restaurant Manager
Cilantro’s Colombian Grill
12.2008 - 08.2010
Physical Therapy Technician -
Apollo College
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