Motivated FOH Trainer focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
Overview
2
2
years of professional experience
Work History
FOH Trainer
Chipotle
Lynchburg, Virginia
02.2023 - Current
Developed and implemented comprehensive training programs for FOH staff to ensure high-quality customer service.
Conducted on-the-job training sessions with newly hired FOH employees.
Conducted regular performance evaluations of FOH staff to identify areas of improvement.
Provided feedback and advice to FOH personnel on best practices in customer service.
Created detailed reports documenting the progress of each trainee throughout their onboarding process.
Ensured compliance with all applicable state and federal laws related to employee safety and health regulations.
Assisted in resolving difficult customer issues by providing guidance on proper procedures for handling such situations.
Assisted in creating a positive work environment through clear communication, motivation, and support.
Landscape Worker
Andrews Mc Neil Landscape
Lynchburg, VA
08.2022 - 12.2022
Operated a variety of hand tools, power equipment, and trucks for landscaping projects.
Inspected sites regularly to identify potential problems with soil erosion or drainage issues.
Loaded and unloaded materials onto trucks for transport to job sites.
Adhered to safety protocols when operating heavy machinery on the job site.
Performed routine maintenance on all types of landscaping equipment.
Organized supplies before beginning each project to ensure availability of necessary items.
Operated and maintained basic landscaping equipment and vehicles.
Performed seasonal activities, snow removal, landscaping and lawn mowing and applied fertilizer to plants and foliage.
Checked machinery and performed routine maintenance to prevent malfunction.