Developed reporting for field and internal associates that provide a self-service environment allowing users to view charts, graphs and data specific to their job functions so they may obtain and exceed company targets.
Moved dealer reporting from an outdated platform onto a new Tableau Cloud environment which sets up for enhanced future reporting offered to dealers.
Automated several presentations for various departments saving time preparation time and eliminating room for error, such as Granular Performance Management, Month End Webinars, and Effective Rate Analyses.
Sr Data Analyst - UVB
BMW Financial Services
10.2017 - 06.2022
Streamlined reporting used by field remarketing analyst and internal vehicle logistics teams.
Worked with RMS (Cox Automotive) to enhance automated pricing efforts, along with site functionality that allowed for an increase within auto pricing on BGD.
Facilitated weekly calls with the field and internal associates to ensure front-office objectives and strategies were being implemented resulting in obtainment of company goals.
Sr. Business Analyst - Multimake
BMW Financial Services
08.2013 - 10.2017
Oversee the operations of up2drive.com and work with the call center team which handles the daily operation of up2drive business facilitating issues and concerns which arise.
Work with third party venders such as car.com and lendingtree.com integrating their systems to bring more business to up2drive.
Work with third party venders such as Nuance and Thunderhead to bring enhancements to the up2drive experience creating a better user experience.
Management Trainee
BMW Financial Services
06.2012 - 08.2013
Improved management skills by participating in rigorous training programs throughout various departments.
Responsible for the Ohio and Kentucky market, performing dealer visits, seeking new dealer partnerships, and fostering growth and additional business from existing dealer relationships.
Sr Pricing Analyst - Multimake
BMW FInancial Services
08.2006 - 06.2012
Test and maintain user systems such as InfoBahn, Funding, and PAPI for use by multimake users.
Worked to integrate DealerTrack and RouteOne systems into the InfoBahn platform so that multimake dealers could ultimately submit applications and retrieve credit decisions, advances and rates to foster more business for FS.
Worked directing with executive management to create reporting and analytics to drive and steer the business to obtain desired results.
Set market based pricing to obtain ROE and PCII targets for the multimake products.
Customer Service Rep/Contract Management at Mercedes-Benz Financial ServicesCustomer Service Rep/Contract Management at Mercedes-Benz Financial Services