Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabe Uriarte

Phoenix,AZ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Travel Counselor

American Express GBT
10.2023 - Current
  • Advise and arrange travel for corporate business customers (both individuals and groups)
  • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
  • Use various Global Distribution Systems (GDSs), including Sabre.
  • Upload Attendee through Automated Booking Manager, Air booking tool.
  • Build ABM travel template and cost saving edits for Attendee uploads.

Team Leader

Reed & MacKay
06.2022 - 10.2023
  • Monitored staff performance within allocated team, with a view providing direction, training, coach and motivation to deliver agreed targets
  • Point of contact within your team for SVP of Operations
  • Organize, facilitate and host monthly meetings for the entire team.
  • Highlight any employee performance concerns, escalating to your SVP of Operations
  • Worked closely with clients to understand unique needs and meet specific travel desires.

Customer Service Representative

McKesson
11.2021 - 06.2022
  • Manage inbound order-taking calls/order entry and perform cross selling duties
  • Research and process credits to customers for stocked returns, damages and other issues
  • Provide customers requested documents (MSDS Catalogs, invoices, POD's) and samples
  • Respond to customer inquires regarding products, pricing and back order reports.

Online Support Agent

Corporate Travel Planners
04.2019 - 02.2020
  • Provided first level support to end users including password resets, profile maintenance and navigation; via email and telephonic methods
  • Completed additions, deletions and corrections to unused ticket logs
  • Assisted agents and members of leadership with issuing new ticket, voids, exchanges and refunds
  • Reported travel site issues and escalations
  • Operated dual GDS systems; Worldspan and SABRE

Senior VIP Agent

ATPI Griffin America
10.2018 - 04.2019
  • Booked private jets and arranged car, greeter and support services for VIP travelers.
  • Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
  • Utilized Amadeus GDS efficiently

Client Services Manager

Travel Solutions International
09.2016 - 10.2018
  • Supervised daily operations for Airline clients utilizing TSI services including airline flight crew bookings, Skyteam RTW Support and Airline event group bookings
  • Managed 15+ agents in the US and India in a 24/7 operation
  • Utilized SABRE and Amadeus
  • Created and Managed Sharepoint data for Client services team
  • Scheduled client monthly meetings for follow-up and feedback, reporting details
  • Managed weekly schedules for PTO, Sick Days, team meetings and agent training
  • Supported Chief Officer of Operations with daily functions

Virtual Senior Travel Consultant

American Express Travel GBT
04.2014 - 03.2015
  • Organized details for corporate and business trips, including booking transportation and coordinating schedules for conferences and meetings.
  • Utilized Apollo GDS
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Provided customers with best deals and well-researched travel options, successfully using corporate cart numbers or discounts
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.

Assistant Site Administrator

Ovation Travel Group Inc.
03.2010 - 03.2014
  • Oversaw administrative functions such as schedule management and protocols for live launch dates, phone support coverage and related activities
  • Work closely with department managers, supervisors and sales executives to resolve online product issues, improve operations
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Provide online support for Concur, GetThere and Deem
  • Created clones, images, templates, snapshots, resource allocation, resource pools and system monitoring.
  • Handled escalated calls for technical support to back up team members.

Education

High School Diploma -

Dobson High School
Mesa, AZ
08.1999

Skills

  • SABRE GDS
  • Apollo GDS
  • Amadeus GDS
  • WorldSpan GDS
  • Microsoft Office
  • Sharepoint, Excel, Word
  • Concur, Concur expense
  • Getthere
  • Deem
  • International rate desk
  • Online Support
  • Ticketing/Back Office Support

Certification

  • Full Service Travel Counselor - American Express Travel School - o3 September, 1999
  • USTOA Selling Tours and Vacation Packages - Institute of Certified Travel Agents - 04 August, 1999

Timeline

Travel Counselor

American Express GBT
10.2023 - Current

Team Leader

Reed & MacKay
06.2022 - 10.2023

Customer Service Representative

McKesson
11.2021 - 06.2022

Online Support Agent

Corporate Travel Planners
04.2019 - 02.2020

Senior VIP Agent

ATPI Griffin America
10.2018 - 04.2019

Client Services Manager

Travel Solutions International
09.2016 - 10.2018

Virtual Senior Travel Consultant

American Express Travel GBT
04.2014 - 03.2015

Assistant Site Administrator

Ovation Travel Group Inc.
03.2010 - 03.2014

High School Diploma -

Dobson High School

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