Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Effectively communicated with guests to anticipate their needs and preferences.
Upheld strict hygiene practices in accordance with company policies and health regulations.
Communicated with guests to record orders and assess needs.
Beach Attendant
Ritz-Carlton Bal Harbour
08.2021 - 10.2022
Transmitted food and drink orders to bar and kitchen by recording patrons' choices into POS.
Ensured cleanliness of the beach area, contributing to a positive atmosphere for guests.
Assisted guests with renting and setting up umbrellas, beach chairs, bicycles, kayaks and paddle boards and collected items at closing to maintain inventory.
Supervised gameplay and monitored guests' actions to prevent theft.
Trained new recreation attendants on safety procedures and customer service tactics.
Beach Attendant & Server
Bal Moral Bal Harbour
11.2019 - 08.2021
Built and established positive relationships with patrons, team members and supervisors.
Assisted customers by retrieving beach equipment, answering questions, and helping physically disabled.
Promoted daily specials strategically, driving additional revenue through targeted recommendations based on guest preferences.
Maintained a clean and orderly dining area for an enjoyable guest experience.