Gaberial Kastelhun

Sr. Technical Lead

The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Dir, Operations or DET.



Key Job Responsibilities

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.

• Troubleshoots technical issues and resolve problems quickly as they arise.

• Complies with all Company security and safety measures.

• Ensures equipment is secure from theft and/or damage when in use.



Customer Service

• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.

• Maintains a positive relationship with all clients through effective communication.

• Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.

• Understands and fosters the hotel/client relationship.



Training/Staff Development

• Creates an atmosphere that fosters the development of technical and leadership skills in other employees.

• Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.



Event Supervision

• Performs advanced work (pre/during/post event) with operations team members.

• Supervises and directs other technicians during an event.



Equipment Maintenance

• Assists team with proper security, storage, transportation, and maintenance of equipment.

• Performs inventory and forecasting of equipment needs.

The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.



Key Job Responsibilities
Equipment Operation

Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
Troubleshoot technical issues and resolve problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.


Customer Service

Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.


Training/Staff Development

Assists in training technicians on all floor activities and on hotel and Encore service expectations.
Serves as a mentor for new hires.
Models and reinforces a positive working environment centered around company values.


Operations Management

Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
Ensures the equipment sheets are updated and properly completed.
Works with team to establish coordinated communications for the management of events.
Attends venue meetings as needed (example = banquet event orders or pre-event conferences)


Equipment Maintenance

Performs preventative maintenance on equipment to keep it presentable and in good working condition.
Leads the team in proper security, storage, transportation, and maintenance of equipment.
Participates in physical inventory count processes as requested.

AV Specialist (Show Team)

The Technical Specialist is responsible for the set up and operation of small to large-scale audiovisual systems for live events while ensuring the utmost in client satisfaction. Team Members in this role have at least one Level 1 Specialty. This position reports to a Project Manager, Operations Manager, Operations Director, or Director, Event Technology.

Key Job Responsibilities
Equipment Operation

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
Troubleshoots technical issues and resolve problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.


Customer Service

Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
Understands and fosters the hotel/client relationship.


Training/Staff Development

Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.


Event Supervision

Performs advanced work (pre/during/post event) with operations team members.
Supervises and directs other technicians during an event.


Equipment Maintenance

Assists team with proper security, storage, transportation, and maintenance of equipment.
Performs inventory and forecasting of equipment needs.