Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Gabi Colberg

Cleveland

Summary

Resourceful with high productivity and efficient task completion. I have specialized skills in customer service, communication, and organization that ensure smooth operation of front desk activities. I excel in time management, problem-solving, and adaptability, making positive guest experiences priority.

Overview

4
4
years of professional experience

Work History

Front Desk Associate

Massage Envy
01.2025 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Performed basic daily bookkeeping tasks.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained cleanliness and organization of front desk area.
  • Resolved guest issues effectively, ensuring a positive customer experience.

Front Desk Associate

Massage Envy
01.2023 - 08.2024
  • Scheduled and confirmed appointments for clients and staff.
  • Greeted visitors warmly and directed them to correct personnel or office.
  • Responded to customer inquiries via phone, email, and in person.
  • Monitored and ordered office supplies, ensuring adequate stock levels.
  • Achieved sales goals by creatively communicating product and services offered

Sales Team Leader

Rally House
09.2021 - 12.2022
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Produced sales documents, finalized deals and filed records.
  • Recognized security risks to properly handle situations.
  • Prioritized account management and sales processes by adapting to schedules, evolving product availability and maintaining deadline requirements.
  • Managed cash register operations using POS system and processed sales and returns.
  • Developed attainable team sales goals and fostered relationships with clients and staff members.
  • Assisted customers with product selection based on their needs, budget, and preferences.

Server

Pearl Crossing Retirement Community
03.2021 - 08.2021
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Education

Bachelor of Science - Biology

The Ohio State University
Columbus, OH
12-2026

High School Diploma -

Strongsville High School
05-2023

Skills

  • Problem-solving skills
  • Hospitality services
  • Listening skills
  • Conflict management
  • Time management
  • Cash handling
  • Scheduling
  • Guest relations

References

References available upon request.

Timeline

Front Desk Associate

Massage Envy
01.2025 - Current

Front Desk Associate

Massage Envy
01.2023 - 08.2024

Sales Team Leader

Rally House
09.2021 - 12.2022

Server

Pearl Crossing Retirement Community
03.2021 - 08.2021

Bachelor of Science - Biology

The Ohio State University

High School Diploma -

Strongsville High School

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Gabi Colberg