Gabierelle Robinson
Summary
I am very goal driven with excellent interpersonal and communication skills which allows me to build meaningful relationships working with clients from diverse cultural and religious backgrounds. Experienced production leader knowledgeable about the Retail, Customer service, and service providing industry. Dependable professional committed to providing expert support for every client. Coordinates effective treatment by implementing prescribed interventions and facilitating positive interactions. Protects patients with proven techniques and full compliance with exceptional standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Behavioral Therapist
Hopebridge Autism Therapy Center
05.2025 - Current
- Documented patient information through analyzing data, interview notes, and test results and identified and diagnosed nature of clients' problems.
- Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
- Offered educational lectures and workshops targeted at specific populations.
- Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Implemented behavioral intervention plans created by clinical supervisors.
Area Supervisor
Ross Dress For Less
08.2023 - 12.2024
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Submitted reports to senior management to aid in business decision-making and planning.
- Trained newly hired sales team in upselling techniques.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Mentored new sales associates to contribute to store's positive culture.
Administrative Assistant
Meadowbrook Services
01.2022 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
Assist Que Specialist
Genesis Financial Solutions
05.2021 - 01.2022
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Technical Support
Plus one /Cox Communications Inc.
05.2017 - 04.2021
- Providing internet technical support, assisting with adding equipment to online account.
- Interacted with IT help desk and other teams to assist in network troubleshooting, identifying root causes and providing escalated technical support when needed.
- Provided timely follow-up and status updates for customer service and technical support requests.
- Handled escalated calls for technical support to back up team members.
- Provided expert customer service and technical support to clients.
- Managed call flow to respond to technical support needs of customers.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Coordinated technical support and troubleshooting of benefit enrollment system, tested for annual enrollment and managed enrollment configuration.
- Delivered direct technical support to customers on installations, usage or maintenance to enhance system functionality.
Education
High school or equivalent -
Penn foster
Cleveland, OH08.2012
Skills
- Autism spectrum disorder
- Applied behavior analysis
- Treatment delivery
- Continuous improvements
- Task delegation
- Safety management
- Filing
- Research
- Data entry documentation
- Multi-line phone proficiency
- Escalation management
- Network diagnostics
- System configuration
- Operating systems
- Remote support
- Advanced troubleshooting
- Call center operations
- Active listening
- Verbal and written communication
- Customer service
Accomplishments
RBT Credential Information
BACB ID: BACB1333250
RBT Name: Gabierelle Robinson
RBT Certification Number: RBT-25-438966
Date Issued: 2025-05-22
Expiration Date: 2026-05-22
Certification
- Driver's License
- RBT Certification
- May 2025 to May 2025
- On behalf of the Behavior Analyst Certification Board (BACB) Board of Directors and staff, please accept our congratulations on passing the RBT examination. If you have a qualified RBT Requirements Coordinator or RBT Supervisor on record with the BACB, you may begin representing yourself as a Registered Behavior Technician or RBT. You may not practice or represent yourself as an RBT unless you have an RBT Requirements Coordinator or RBT Supervisor on record with the BACB. Please review the following information about your RBT certification:
Additional Information
- Skills
- Goal-oriented Skilled in call center operations
- Positive and friendly adaptable to changing work enviroments
- People-oriented reliable employee
- Excellent work ethic
- Strong interpersonal skill
- Detail-oriented
- Superior verbal and written communication skills
Affiliations
Behavior Analyst Certification Board® (BACB®)
Timeline
Registered Behavioral Therapist
Hopebridge Autism Therapy Center
05.2025 - Current
Area Supervisor
Ross Dress For Less
08.2023 - 12.2024
Administrative Assistant
Meadowbrook Services
01.2022 - 06.2023
Assist Que Specialist
Genesis Financial Solutions
05.2021 - 01.2022
Technical Support
Plus one /Cox Communications Inc.
05.2017 - 04.2021
High school or equivalent -
Penn foster
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